Surface Duo 2 - permanent reboots after Update may 30 2023

Anonymous
2023-05-31T05:50:14+00:00

DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.

Saw also some postings on reddit regarding this new issue.

Surface | Surface Duo | Performance and maintenance

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Anonymous
2023-05-31T17:08:24+00:00

Updated June, 27 2023

Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.

Marking as "Answered" for now to raise visibility.

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  1. Anonymous
    2023-06-04T19:50:22+00:00

    Yes , I also use VPN & I just turn wifi and reboot problem slove

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  2. Anonymous
    2023-06-04T19:15:11+00:00

    Sure.

    For mine, VPN was part of the problem.

    Do you use a VPN?

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  3. Anonymous
    2023-06-04T19:15:07+00:00

    Yes if you just turn off Wifi the reboots will stop but I needed my Wi-Fi so turning off my VPN lets my Wi-Fi work without reboots.

    Looking like the bug has to do with how wifi interacts with the VPN.

    At a point of reference I'm using the sd1, Google fi service and a Google fi VPN .

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  4. Anonymous
    2023-06-04T18:58:31+00:00

    Just turn off wifi is work form mine sd2 , you also can try it

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