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DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.
Saw also some postings on reddit regarding this new issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
Finally got it to update. I re-enabled VPN. After almost 24 hours, BAM! Duo 1 still gets the Factory Reset bootloop as before. The update just updated the version number but fixed nothing. 😡 Very disappointing. I've defended the Duo 1 as a reliable phone but no more. This is just very frustrating. I told my wife this device will be used for years but now I'm regretting buying this device.
Hey,
After doing the upgrades, which put them on .16, both my Duo 1 and Duo 2 are both back on WiFi and VPN and working properly, no more reboots! Thx!
Ok... Got new problems now.
the .15 version was almost ok, after reset of connections and manual reboot.
The .16 verion, after working more than a day ok, gave two black screens.
Only a restart dit help.
Battery was still 65% (and battery use isstill very high, even with low energy on)
Microsoft give it a new try, and maybe the .17 version will work........
I ran the update last night and left Wifi on - so far, so good. I'll keep my fingers crossed and monitor battery usage based on others' comments.
