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DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.
Saw also some postings on reddit regarding this new issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
Is there a solution to rollback the update or go to previous version? Any image of device firmware with previous version? It would be great.
Or is there a official microsoft hotfix update to patch and fix the problem?
This days not using VPN is the deal breaker. The Microsoft need to fixing this. 😩
Reset WiFi and Bluetooth
Restart manually
Finish update
Never use vpn
Then it will mostly Work...
In my case, I just turned off AdGuard VPN. Everything works. I'm keeping my fingers crossed for the Microsoft team and humbly waiting for a fix.
