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DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.
Saw also some postings on reddit regarding this new issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
For me it's wifi. Turning that off has stopped the issue. Vpn still runs in mobile data only mode and Bluetooth remains turned on. Fortunately I have large data allowance. I wait MS solution eagerly.
I turned my vpn off, and that seemed to work. But I will need my vpn, so I don't need that to be a permanent solution. I need them to really fix this. Thanks for your help!
Microsoft doesn't seem concerned that the few people that loved this device are more unable to use them in a stable manner. I'm afraid that I can no longer accept this level of poor customer service. Guess when the three fold 5 comes out, I'll need to consider it.
I think everyone needs to put in a warranty claim. The update broke the device, therefore we are all entitled to a replacement, repair or refund. And since the first two are not an option Microsoft needs to give a full refund. Here in Australia our consumer protection system is strong enough that regardless of age, we would be entitled to a refund or replacement. Consumers choice of which one occurs under a major failure.
I think if enough people go through the process of a warranty claim, Microsoft will pay attention.
Microsoft doesn't seem concerned that the few people that loved this device are more unable to use them in a stable manner. I'm afraid that I can no longer accept this level of poor customer service. Guess when the three fold 5 comes out, I'll need to consider it.
Yes, but what are you going to do until then with a non/malfunctioning phone?
