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DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.
Saw also some postings on reddit regarding this new issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
Same problem.
Some apps are distorted.
And ms start is flickering (it did this already before the update).
Hello Service-Team,
The June 26, 2023 update did not bring the desired improvements or stability.
An application does not work correctly because something has been changed on the screen diagonal, so that measurement points are not visible. This itself applies to the Widges. The application Microsoft start only flickers and cannot decide between article and advertising. The app is no longer usable.
A nother example is the Harley-Davidson application also does not work correctly because the functions cannot be used completely because the screen diagonal for the Duo 2 is not adhered to.
It is important to understand that before the major update, the device and the applications worked perfectly.
And the device always gets too hot despite the update
Best Regards
Stephan Weller
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
Finally got it to update. I re-enabled VPN. After almost 24 hours, BAM! Duo 1 still gets the Factory Reset bootloop as before. The update just updated the version number but fixed nothing. 😡 Very disappointing. I've defended the Duo 1 as a reliable phone but no more. This is just very frustrating. I told my wife this device will be used for years but now I'm regretting buying this device.
Done that this afternoon. Worked for some hours. Now had two shut downs in a row. Hsppend after digital wellbeing switched to night mode and I paused it for 30 min snd additional turned die n notifications again. After that the OS crashed twice. Now I stay in night mode and no notifications and all up and running. For noe...
