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DId anyone else experience random shutdowns and/or reboots not coming up again after the update may 30 2023? Display showing the option of retrying oder factory reset.
Saw also some postings on reddit regarding this new issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
Updated June, 27 2023
Thank you for your patience while we have investigated Surface Duo devices that would restart after the May 30th, 2023 update. The June 26th, 2023 update improves system stability. See Update Surface Duo for more info on how to update your Surface Duo or Surface Duo 2.
Marking as "Answered" for now to raise visibility.
Hi the June update did not fix the issue with mine. This is extremely annoying and it makes the phone useless once I am in the car whether I am simply charging the phone over USB or using android auto or bluetooth ... I can't have phone conversation I will be interrupted multiple times by the restart...
By the way I think microsoft should offer their devices with 2 OS options the android and the microsoft mobile OS which to my opinion was the best
Hey,
After doing the upgrades, which put them on .16, both my Duo 1 and Duo 2 are both back on WiFi and VPN and working properly, no more reboots! Thx!
I ran the update last night and left Wifi on - so far, so good. I'll keep my fingers crossed and monitor battery usage based on others' comments.
I am now getting the message that "Updates are temporarily unavailable. Try again later." after I plugged in to another charger and was finally able to get past the cycling Windows logo. It says that the last successful check for updates was Jun12 and the latest Android security update: May 1, 2023.
Strange; i got the 27th June update and it booted normally.
Try to update en reboot manually.
I'm not sure what you mean by "manually"? Holding down the power key for >10 seconds? Nothing. Once, every 100 times, the home screen will appear when I try to boot up on a full charge, maybe one day a week.
