Surface 3 4G LTE: "critical" events logged for IA7260 Firmware Update

Anonymous
2015-11-10T09:38:46+00:00

I have a new Surface 3 4G LTE with Windows 10 pre-installed (purchased 28/10/15 from UK Microsoft Store). It appears to be working smoothly, including the mobile broadband, but from day one Event Viewer has been showing a dozen or so DriverFrameworks-UserMode "critical" events per day, both Event ID 10110 "A problem has occurred with one or more user-mode drivers..." and 10111 "The device Surface IA7260 Firmware Update... is offline due to a user-mode driver crash. Windows will attempt to restart the driver 5 more times..." There's also an associated Application Error ID 1000 for faulting WUDFHost.exe (faulting module ntdll.dll). Despite this, the IA7260 Firmware Update appears in Device Manager (as a hidden device) connected and working under the Surface 3 Modem Device . Presumably the driver is eventually starting so all is more or less well, but it is rather alarming to see the log filling with "critical" errors, and of course the Reliability History rating is pretty much rock bottom. The other (likely) side effect is that Update History shows numerous instances of installing "System Firmware Update - ‎18/‎09/‎2015" - supposedly successfully in each case - presumably this update contains the IA7260 firmware update.

Does anyone else see this issue on the 4G LTE model? And/or any suggestions for remedy? Thanks!

Surface | Surface Duo | Mobile connectivity

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  1. Anonymous
    2015-11-10T21:48:24+00:00

    Hello Ben_Mk,

    Many thanks for your suggestion, but I must say I'm not entirely happy at the prospect of having to reset the device after less than two weeks.

    I also notice that the page for downloading a recovery image warns "Always try using the built-in recovery tools first, before downloading a recovery image." I can't see any reason why my recovery partition should have been damaged, so if I did decide to reset, this would have been my first choice. Do you feel there may be a problem with the recovery image supplied on this model?

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  2. Anonymous
    2015-11-10T20:08:30+00:00

    Michael_A_P,

    Thanks for your query. Per the information you've provided, I suggest you backup your personal data and do the following:

    Download a recovery media for your Surface

    Create a USB recovery drive

    Use the recovery drive and reset your device. 

    Once done, please proceed to install Windows updateand let us know the outcome.

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