This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi everbody,
since about two weeks I`m a proud owner of Surface Duo and it's doing really fine.
The only topic I've found: everytime the Duo is not in use for hours (e. g. over night) it shuts down itself.
When it is in use it works proberly.
Does anyone else has such a problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
January Update, yes, same issue still exists. I missed an important phone call due to this today. I'm also experiencing a lot more difficulty with the phone properly unlocking when opening. It gets stuck on the peek display and won't unlock. I have to close an open a time or two more to get in. I've held out hopes MS would get this wonderful device to a stable state, but I'm about done waiting and riding out the rappids. About to move my SIM back to my Note 9.
I am not sure if there is a direct connection to Duo stability, but I have noticed that my Duo seems to be a bit more reliable and less "buggy" ever since I started using a holster attached to by belt instead of keeping the Duo in my pants pocket. Here is a link to the holster I purchased: Microsoft Surface Duo Smartphone Holster (tuffasnuts.com)
DeWitt Thompson
Bug still exists after January Update.
Same issue. Can shut down two or three times a day. Often within a minute or two of closing and putting in my pocket. I only discover it this quickly because my galaxy watch will report a disconnection from the phone.
I have tried the reset, which only causes the pain of having to redo all the hard work of setting up a phone all over again. Behavior was identical. As for latest software update, it's been two months and counting since the last. Weren't we promised monthly updates?
Also, my notification bar is non-existent 80% of the time, tapping icons and close widgets in the top corners of the phone are an exercise in frustration, handling receiving phone calls is sometimes a battle with the phone to let me answer as the screen changes 2-3 times before I can get to the answer button, and my charging port finally developed the dreaded hairline crack, despite extreme care taken. Perhaps the rotation sensor just isn't that well calibrated, causing most of this behavior?
I am on my third one and still the same thing. I really don't know what to do now but hope that software can fix it.
