Surface Duo shutdown when not in use

Anonymous
2020-11-15T13:14:35+00:00

Hi everbody, 

since about two weeks I`m a proud owner of Surface Duo and it's doing really fine.

The only topic I've found: everytime the Duo is not in use for hours (e. g. over night) it shuts down itself. 

When it is in use it works proberly. 

Does anyone else has such a problem?

Surface | Surface Duo | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

40 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-16T23:10:44+00:00

    Just noticed the shutdown or reboots. I hope this is fixed soon. I have really liked the Duo. If not fixed, this issue will force me to consider another phone.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-03-05T21:11:50+00:00

    Seems to get better since February Update. Only one crash every two days.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-24T21:28:03+00:00

    Just following the thread on several reports of the annoying and unpredictable Surface Duo shutdowns, which I have also experienced but only two times since getting the February update couple of weeks ago, I wonder if my practice of manually shutting down the Duo each evening might relieve the tendency of the device to shut down arbitrarily and more often. Thankfully, my Duo has now settled down and performs very reliably of late. DeWitt Thompson

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-02-24T20:03:26+00:00

    Bug still exists after February Update.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-02-01T22:49:49+00:00

    Jon:  I appreciate your frustration, but I also agree with your assessment of the Duo as a "wonderful device."  My Duo (my third one) has finally settled down with regard to surprising, aggravating glitches; but it still exhibits some problematic issues like the random shutdown that MS must address if the company wants the Duo to be successful.  DeWitt

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments