Surface Duo shutdown when not in use

Anonymous
2020-11-15T13:14:35+00:00

Hi everbody, 

since about two weeks I`m a proud owner of Surface Duo and it's doing really fine.

The only topic I've found: everytime the Duo is not in use for hours (e. g. over night) it shuts down itself. 

When it is in use it works proberly. 

Does anyone else has such a problem?

Surface | Surface Duo | Power and battery

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  1. Anonymous
    2021-04-19T15:56:20+00:00

    I've gotta think by the time you're on the 4th, it's a pattern and not just a "bad batch" of devices. I sold mine and went back to my old Note 9. It's nice to just be able to pick up the phone and see information at one glance.... and ANSWER the phone without the screen freaking out six ways before I can touch the button to take the call. 2 screens was cool, but my experience with the Duo was killing my productivity, not making it better, especially when I discover it's been dead in my pocket for 4 hours and have 5 missed calls.

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  2. Anonymous
    2021-04-19T15:45:46+00:00

    I am no Duo expert, but I feel that one of the issues with the device could be that it does not always shut down if the two sides are not firmly closed. I hane started manually turning off the Duo when finished with it for the moment. My Duo has become almost totally reliable and bug free.

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  3. Anonymous
    2021-04-19T15:20:37+00:00

    I'm sending back my 4th and getting a 5th device due to the random restart issue.

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  4. Anonymous
    2021-03-31T06:29:56+00:00

    I had the same issue. Since February Update it's almost gone. Only one shutdown a week. I didn't use the bumpers.

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  5. Anonymous
    2021-03-31T04:37:15+00:00

    Hi, 

    just another thought, are you using the bumpers that came with the phone? 

    I Do and mine is keeping shutting down hence my battery lasts almost a week :D

    Best regards

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