Surface Duo shutdown when not in use

Anonymous
2020-11-15T13:14:35+00:00

Hi everbody, 

since about two weeks I`m a proud owner of Surface Duo and it's doing really fine.

The only topic I've found: everytime the Duo is not in use for hours (e. g. over night) it shuts down itself. 

When it is in use it works proberly. 

Does anyone else has such a problem?

Surface | Surface Duo | Power and battery

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  1. Anonymous
    2021-04-23T05:34:37+00:00

    Bug still exists after April Update.

    Disable Digital Wellbeing does not work. :-(

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  2. Anonymous
    2021-04-19T18:54:38+00:00

    I've tried that. Let's see if that solves the problem for me. Thanks for the feedback.

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  3. Anonymous
    2021-04-19T18:49:23+00:00

    I use the Surface Duo as my work phone as it's highly productive to work on two screens (when it's on).  And like yours, it normally shuts down when idle and in a pocket.

    If music is playing while it's in a pocket, it's no issue. I've had to play music and turn down the volume just to make sure it doesn't shut down while i'm walking around.  

    This has got to be some sort of sensors that's activating the shutdown when the phone is idle.

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  4. Anonymous
    2021-04-19T18:40:19+00:00

    I had the same issue and disabling “Digital Wellbeing” seems to have stopped my phone from powering off each night.

    Settings > Apps & notifications > Special app access > Usage access > Digital Wellbeing (disable)

    Cheers

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  5. Anonymous
    2021-04-19T17:43:39+00:00

    Hi,

    I cannot confirm this behaviour, for my DUO is randomly shutting down even when not in motion nor am I touching the device. I'm aware of this because my headset tells me it has been disconnected. Honestly I think this might be due to a physical constraint (especially when carrying the device around it shuts down) but I also believe this might be software based. Maybe bluetooth or some other exotic software that tries to alert me in some way (like SMS or a phone call)... 

    I really cannot understand why microsoft tries to sell a so called premium device which is almost unuseable. Sad but true - this device is not trustworthy at all. 

    Don't get me wrong, I really love the idea of 2 screens and I like the way the device works - if it works.

    I think I fetch myself a multisim and put my galaxy 9s back to work at least to stay online.

    I don't want to exchange this device anymore for this causes me a lot of trouble and I am pretty sure the issue won't be resolved.

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