Surface Duo shutdown when not in use

Anonymous
2020-11-15T13:14:35+00:00

Hi everbody, 

since about two weeks I`m a proud owner of Surface Duo and it's doing really fine.

The only topic I've found: everytime the Duo is not in use for hours (e. g. over night) it shuts down itself. 

When it is in use it works proberly. 

Does anyone else has such a problem?

Surface | Surface Duo | Power and battery

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  1. Anonymous
    2021-01-18T15:46:54+00:00

    Same issue. Can shut down two or three times a day. Often within a minute or two of closing and putting in my pocket. I only discover it this quickly because my galaxy watch will report a disconnection from the phone. 

    I have tried the reset, which only causes the pain of having to redo all the hard work of setting up a phone all over again. Behavior was identical. As for latest software update, it's been two months and counting since the last. Weren't we promised monthly updates? 

    Also, my notification bar is non-existent 80% of the time, tapping icons and close widgets in the top corners of the phone are an exercise in frustration, handling receiving phone calls is sometimes a battle with the phone to let me answer as the screen changes 2-3 times before I can get to the answer button, and my charging port finally developed the dreaded hairline crack, despite extreme care taken. Perhaps the rotation sensor just isn't that well calibrated, causing most of this behavior?

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  2. Anonymous
    2020-12-27T23:45:22+00:00

    I am on my third one and still the same thing. I really don't know what to do now but hope that software can fix it.

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  3. Anonymous
    2020-12-27T17:41:04+00:00

    Anyone found a fix. It's so annoying.

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  4. Anonymous
    2020-12-26T13:33:46+00:00

    Don't know why, but it seems to work. Only one shutdown a Day.

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  5. Anonymous
    2020-12-03T16:05:09+00:00

    Same issue here, shuts down randomly, after a fresh factory reset and installation of latest updates Android 10 - build # 2020.1014.64

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