Microsoft Surface Pro 4 Crackling Sound

I have the same issue as well. After fall creators update, speakers pop while in sleep mode. Event manager shows the same warning as posted. This is not an isolated incident. Google this and you'll find plenty of people with SP4 complaining about speaker pops while the surface is on standby. Reinstalling drivers did not fix the problem.

Microsoft, what are you doing about this?

Hi,

Updating the driver and firmware for your Surface device might help. See Download drivers and firmware for Surface.

Let us know how things will go.

I have all the latest drivers, I also regularly check if Microsoft issued new ones here: https://support.microsoft.com/en-us/help/4023489/surface-surface-pro-4-update-history?os=windows-10

The problem is still there...

I wonder if there is a way for Microsoft to link all of the different people having this problem (I'm one of them) so we can share what we have tried.  This is really annoying!  I have been working with a support agent (who has been very patient with me) for over two weeks on this issue.  We have run all of the diagnostics, uninstalled most of my games, automatically and manually updated drivers, disabled a number of audio features, and the crackle remains.  My most recent test has been to put the volume at zero before putting the unit to sleep; I have not notice a crackle since I did this, but I've been sick and not near the Surface, so I cannot confirm that it is actually working.  

A few links I found - again, I hope Microsoft can link these together and get the problem solved!

https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfperf/surface-pro-4-macking-crackling-noises/807a9b3c-75c6-43f9-b86d-f4979efca426

https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfmusic/microsoft-surface-pro-4-crackling-sound/9c3d3136-992f-4b8b-8f14-30ab321fe798

https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfmusic/surface-pro-4-crackling-speakers/13e2ecfa-c1ef-4978-b720-2669c90e5f20

https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfperf/surface-pro-4-clickingcrackling-noises/6fb48f86-eaa4-458e-8a5a-793bd530aa8f

https://www.reddit.com/r/Surface/comments/6pjjzb/new\_sp4\_firmware\_update\_speakers\_pop\_on\_wake/

https://www.reddit.com/r/Surface/comments/3nawcu/surface\_3\_making\_crackling\_noise\_when\_playing/

https://forum.xda-developers.com/windows-8-rt/microsoft-surface/surface-pro-3-intermittent-speaker-t3158464

http://www.surfaceforums.net/threads/surface-pro-4-laptop-speakers-crackling-when-turned-off-when-powered-off.22936/

http://www.surfaceforums.net/threads/sp4-audio-crackling.18666/

I'm sure there are other posts out there.  If I get a chance, I'll try to summarize what problems people are having, and what solutions have been attempted.  Although, I'm pretty sure that is what the Microsoft employees are paid to do...

Thank you for keeping us informed.

Please run the Surface Diagnostic Toolkit - this tool will automatically check for possible common Surface issues and will try to repair them for you. 

If that doesn't solve the issue, try to reset your Surface. See more information here: Restore or reset Surface.

Let us know what happens after. We're here in case you need more help.