Microsoft Surface Pro 4 Crackling Sound

Anonymous
2017-11-30T02:39:01+00:00

I've had my MS Pro 4 for a few days now. Updates are installed and it's working fine. I hear a crackling or arcing sound every once in a while. It even happens when in sleep mode. Should I be concerned or is there an explanation for this?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2017-11-30T22:47:36+00:00

    Hello,

    There are many factors which cause the crackling sound on the Surface. Let's sort this out. However, to be able to understand the issue better, can you provide more details by answering these following questions:

    • Can you tell us when and where did you purchase the device?

    • Did you check if the crackling sound is recognizable with or without the power supply plugged in? Were there any differences?

    • What troubleshooting steps have you tried so far?

    Let us know so we can help you further.

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  2. Anonymous
    2017-12-28T17:04:49+00:00

    I am not the OP, but I have the same problem (if in fact it is a problem).  I hear the crackling sound after I close and set down my Surface.  Doesn't matter whether the power supply is plugged in or not.  I haven't tried any troubleshooting, since I don't know if this sound is a problem.  Is it?

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  3. Anonymous
    2017-12-28T20:42:30+00:00

    I have the same problem. it also appears when resuming, although not always. The following video presents the problem:

    https://youtu.be/ZhCkhRBzh2E

    I have twice restored the system, I have all the updates.

    Is this a driver or hardware problem?

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  4. Anonymous
    2017-12-29T00:46:32+00:00

    Hi,

    Let's try this. To check if it is software-related issues, you can run the Surface Diagnostic Toolkit.

    Let us know how it goes.

    Regards

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  5. Anonymous
    2017-12-29T01:02:13+00:00

    No. I returned the unit.

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