This happens on both my Surface Pro 4's from day 1 regardless of updates. I won't be getting another Surface product ever.
Microsoft Surface Pro 4 Crackling Sound
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I've had my MS Pro 4 for a few days now. Updates are installed and it's working fine. I hear a crackling or arcing sound every once in a while. It even happens when in sleep mode. Should I be concerned or is there an explanation for this?
Surface | Surface Pro | Sound and camera
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
83 answers
Sort by: Newest
-
Anonymous
2018-09-11T21:08:56+00:00 -
Anonymous
2018-09-01T15:22:20+00:00 The crackling noise occurred again this morning. As my previous post, I immediately checked the Event Viewer. It was perfectly timed with the following event:
INFORMATION: 9/1/2018 11:09:06 AM
Event ID: 1
Source: SpeechRuntime
Audio Orchestrator Power Event: Battery Saver Is Not Enabled, Voice Activation Ready
No other event occurred at that time. So clearly, the crackling is related to this Windows function.
Something I forgot to mention in my previous post. I have a Microsoft Surface laptop and both my kids (in college) have Microsoft Surface Pro 4 laptops. The crackling sound occurs in all three of our devices, so it is virtually impossible that it's "bad hardware." This has something to do with the Windows SpeechRuntime service interacting with the Surface firmware.
Microsoft -- Can you please post whether this is being actively addressed by the development team?
-
Anonymous
2018-08-06T09:19:14+00:00 No luck, just had the problem again....
So many firmware updates but they do not fix the problem that needs fixing... Amazing.
-
Anonymous
2018-08-03T12:11:40+00:00 Anybody any luck with the flurry of firmware updates from yesterday? Seems ok here.
https://support.microsoft.com/en-us/help/4023489/surface-surface-pro-4-update-history?os=windows-10
No news for me, but some dy ago i have receive a firmware update, but the problem may disappear and one day come back, it is rather irregular
-
Anonymous
2018-08-03T12:03:27+00:00 Anybody any luck with the flurry of firmware updates from yesterday? Seems ok here.
https://support.microsoft.com/en-us/help/4023489/surface-surface-pro-4-update-history?os=windows-10