Microsoft Surface Pro 4 Crackling Sound

Hello,

There are many factors which cause the crackling sound on the Surface. Let's sort this out. However, to be able to understand the issue better, can you provide more details by answering these following questions:

• Can you tell us when and where did you purchase the device?

• Did you check if the crackling sound is recognizable with or without the power supply plugged in? Were there any differences?

• What troubleshooting steps have you tried so far?

Let us know so we can help you further.

Hi,

as for me it is like this:

* I did buy the Surface Pro 4 from the Microsoft Online Store Germany.

* As I already wrote, the crackling sound only appears when the power supply is NOT plugged in. So yes there is a difference.

* I tried all the steps mentioned in this thread.

So speaking of trying all the steps in this thread:

Two days ago I tried the current version of the Surface Diagnostic Tools. Since then the crackling noise in off mode seems to have vanished. I think it is too early to say "problem solved". I will keep you updated here.

Strangely enough several days ago my Surface suddenly started to have the "sleep of death problem", too. It occurred about every second sleep mode initiation. This seems also to have vanished since the last run of the diagnostic tools.

I will monitor the behaviour the next two weeks and get back to you here.

Kind regards

I have the "sleep of death" in addition to the crackling.  I didn't know that "sleep of death" was a thing.  Every 2-3 days I have to hard boot because it won't wake up.

Sleep of death was that the SP4 just died while in sleep.

Needed a hard reboot to start (with all recent work lost of course).

Microsoft went out and said that it was fixed in an update, but it wasn't (not for me at least).

About half a year later, the problem didn't happen anymore, so Microsoft probably fixed it without informing.

And it's that lack of information/responsibility that is unacceptable.

Especially for a $2000 laptop...

I hadnt heard of sleep of death... i assume thats where it goes to sleep and pretends to brick itself? Yea, had that one too...

man, these are some assinine problems to be having on the 4th generation product.

Well, they never have supported SP4 in my experience.

I have had most of the problems reported in this forum: sleep of death, crackling sound etc.

And Microsoft have never acknowledged the problems.

(Well they did at the start with sleep of death, but then they declared the problem fixed when it wasn't.)

Everyone can make mistakes, but not taking responsibility for them is a killer for business.

I for one will never buy a device from Microsoft again.