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I've had my MS Pro 4 for a few days now. Updates are installed and it's working fine. I hear a crackling or arcing sound every once in a while. It even happens when in sleep mode. Should I be concerned or is there an explanation for this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I called the support and we went through all recent updates. It became clear I had missed a cumulative one recently. The cracking/clicking problem was known to the support by the way.
So for now, on my Surface Book, the problem seems to be solved. I will observe this further of course.
The MS support was very professional by the way. I granted remote access so I had literally just to sit there and wait.
There's another thread over here -- more people with the same problem. No responses from Microsoft or moderators. Here is a video of the sound.
This seems to be a pervasive issue across many expensive surface devices. I think it's time we escalated this and made Microsoft pay some attention to their hardware. I have had to replace my device after warranty for a good chunk of money already for a broken fan.... i'm NOT doing it again for this!****Since it is increasingly difficult to get support, especially when warranty is expired, post publicly on social media platforms.
some tags:
https://www.facebook.com/Surface/
https://www.facebook.com/Microsoft/
Exact same problem like all of you. However, I am on a Surface Book. So clearly the entire surface line is effected.
Is there a solution now? Hopefully we do not have to return our devices. I also noticed that sometimes videos will not stop when I close the lid and frequently I have to restart the browser after opening the lid again as there is no sound in youtube videos for example. It seems like it does not go to sleep properly.
I also have the crackling noise on my MS Pro 4 when in sleep mode.. Just 2 weeks ago I had my previous Surface Pro 4 replaced by a new one because of the common screen flicker problem and now this happens. My previous Surface Pro 4 also made the crackling noise when in sleep mode but I thought it was because there was something wrong with my headphones. Well, this is clearly not the case since my brand new Surface Pro 4 has the same issue.. On my old device I figured out that the sound does not appear when I turn my volume off before activating sleep mode. This also seems to help with my new device. But still, it is super annoying and also makes my class mates jump sometimes when I forget to turn of my sound.
I have this issue intermittently on my Surface Book connected via SurfaceDock DisplayPort to an LG Ultrawide Screen which then has the speakers plugged in to it. I have two machine plugged in to the screen, the SB by DisplayPort and the second machine, an HP EliteBook, via HDMI. The HP does not suffer the problem.
The crackling will start at random, no movement of the device, cables, etc. Once it starts disconnecting and reconnecting seems to address the issue, whether that means disconnecting the dock from the Surface Book, or powering off the monitor and back on. It may not happen again for days or it could restart within a few minutes.
No obvious failures record in any of the event logs around the time of the issue.
Running 1809 (17763.134), but has happened across production and pre-release builds.
