Microsoft Surface Pro 4 Crackling Sound

Anonymous
2017-11-30T02:39:01+00:00

I've had my MS Pro 4 for a few days now. Updates are installed and it's working fine. I hear a crackling or arcing sound every once in a while. It even happens when in sleep mode. Should I be concerned or is there an explanation for this?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2018-04-05T16:47:45+00:00

    Anybody have an update on this issue? My SP4 has had the crackling noise for nearly two months and I'm struggling to get answers from anybody. 

    Diagnostics has been ran 3 times on my device with no findings - Best Buy has looked into the issue but of course I couldn't duplicate the noise for them to do anything about it. I was on the phone with Microsoft for nearly an hour where they ran it and checked out all of my settings. Everything has appeared to be normal and I'm still dealing with the noise. 

    Going to the Microsoft store on Sunday which is over an hour away... if I don't get help soon I'm done with Microsoft. Even when talking to tech over the phone they make it sound like an isolated incident when clearly there are plenty of us dealing with the issue.

    -s

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  2. Anonymous
    2018-04-03T07:56:42+00:00

    Really... No answer?

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  3. Anonymous
    2018-03-02T09:21:37+00:00

    This is rather infuriating....

    This answer is the standard answer people with this problem get. (I got it before in this thread). It offers no solution, the replies reflect this.

    And still they keep suggesting this...

    So for the second time: no this does not fix the problem...

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  4. Anonymous
    2018-03-01T23:37:55+00:00

    Thank you for keeping us informed.

    Please run the Surface Diagnostic Toolkit - this tool will automatically check for possible common Surface issues and will try to repair them for you. 

    If that doesn't solve the issue, try to reset your Surface. See more information here: Restore or reset Surface.

    Let us know what happens after. We're here in case you need more help.

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  5. Anonymous
    2018-02-27T15:57:25+00:00

    I wonder if there is a way for Microsoft to link all of the different people having this problem (I'm one of them) so we can share what we have tried.  This is really annoying!  I have been working with a support agent (who has been very patient with me) for over two weeks on this issue.  We have run all of the diagnostics, uninstalled most of my games, automatically and manually updated drivers, disabled a number of audio features, and the crackle remains.  My most recent test has been to put the volume at zero before putting the unit to sleep; I have not notice a crackle since I did this, but I've been sick and not near the Surface, so I cannot confirm that it is actually working.  

    A few links I found - again, I hope Microsoft can link these together and get the problem solved!

    https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfperf/surface-pro-4-macking-crackling-noises/807a9b3c-75c6-43f9-b86d-f4979efca426

    https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfmusic/microsoft-surface-pro-4-crackling-sound/9c3d3136-992f-4b8b-8f14-30ab321fe798

    https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfmusic/surface-pro-4-crackling-speakers/13e2ecfa-c1ef-4978-b720-2669c90e5f20

    https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfperf/surface-pro-4-clickingcrackling-noises/6fb48f86-eaa4-458e-8a5a-793bd530aa8f

    https://www.reddit.com/r/Surface/comments/6pjjzb/new\_sp4\_firmware\_update\_speakers\_pop\_on\_wake/

    https://www.reddit.com/r/Surface/comments/3nawcu/surface\_3\_making\_crackling\_noise\_when\_playing/

    https://forum.xda-developers.com/windows-8-rt/microsoft-surface/surface-pro-3-intermittent-speaker-t3158464

    http://www.surfaceforums.net/threads/surface-pro-4-laptop-speakers-crackling-when-turned-off-when-powered-off.22936/

    http://www.surfaceforums.net/threads/sp4-audio-crackling.18666/

    I'm sure there are other posts out there.  If I get a chance, I'll try to summarize what problems people are having, and what solutions have been attempted.  Although, I'm pretty sure that is what the Microsoft employees are paid to do...

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