Microsoft Surface Pro 4 Crackling Sound

Anonymous
2017-11-30T02:39:01+00:00

I've had my MS Pro 4 for a few days now. Updates are installed and it's working fine. I hear a crackling or arcing sound every once in a while. It even happens when in sleep mode. Should I be concerned or is there an explanation for this?

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

83 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-04-13T07:47:52+00:00

    Same here. Typically it comes a few minutes after closing the lid (in Sleep I guess).

    Doesn't annoy me that much.

    But with all the issues I've had with my SP4, it makes me worried about how long I can expect the SP4 to last :-(

    And again, I haven't heard Microsoft acknowledging the problem.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-03-02T09:21:37+00:00

    This is rather infuriating....

    This answer is the standard answer people with this problem get. (I got it before in this thread). It offers no solution, the replies reflect this.

    And still they keep suggesting this...

    So for the second time: no this does not fix the problem...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2017-12-29T01:02:13+00:00

    No. I returned the unit.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-12-28T20:42:30+00:00

    I have the same problem. it also appears when resuming, although not always. The following video presents the problem:

    https://youtu.be/ZhCkhRBzh2E

    I have twice restored the system, I have all the updates.

    Is this a driver or hardware problem?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2017-11-30T22:47:36+00:00

    Hello,

    There are many factors which cause the crackling sound on the Surface. Let's sort this out. However, to be able to understand the issue better, can you provide more details by answering these following questions:

    • Can you tell us when and where did you purchase the device?

    • Did you check if the crackling sound is recognizable with or without the power supply plugged in? Were there any differences?

    • What troubleshooting steps have you tried so far?

    Let us know so we can help you further.

    Was this answer helpful?

    0 comments