Surface Laptop 3 - Rubber Feet Falling Off

Anonymous
2020-08-09T23:34:57+00:00

Hello! I'm loving my Surface Laptop 3, however, to my dismay, the back left rubber foot (or bumper) fell off. I've tried putting it on several times, but it kept falling off.

I'm looking to get it fixed, so I don't scratch my Surface or the surface it's on :P. It's still in warranty and since I didn't do anything to prompt this, I figured I could get it replaced. But I haven't seen anything concrete. I also don't wanna overpay for this. These things probably cost pennies, and since I'm tech savvy I know that they are taken off to service this laptop, so I know they gotta have extras.

The other note I have is if Microsoft tries to make me pay for this (I'm somewhat confident they won't though) I'm still able to just replace it at the retailer I bought it at (yay Costco!). But, that would be very disappointing, considering the reach and quality I've received with Microsoft products up until then.

Any answers/assistance would be great, as I've seen other members have this issue and it not really get resolved.

Surface | Surface Laptop | Install and update

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Anonymous
2022-08-11T22:22:12+00:00

Feet for Surface Laptop 3&4, Surface Laptop Studio, Surface Laptop SE, and Surface Laptop Go 2 are now all available in US and Canada on the Surface Laptop Accessories page: Surface Laptop Accessories - Microsoft Store.

You can also find an article with repair guides for each model here: Replace the feet on Surface devices (microsoft.com)

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  1. Anonymous
    2021-12-27T23:33:41+00:00

    Thanks. I easily ordered replacements. Though still under warranty, I was charged 5 dollars

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  2. Anonymous
    2021-12-19T21:11:38+00:00

    I have tried this process but it doesn't work. I get to step two where I input my address and it kicks me out with a "sorry something went wrong" message!

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  3. Anonymous
    2021-11-08T09:48:33+00:00

    Hope this helps, took a while to figure out:

    Click "Devices" Tab on top of the screen.

    Click "See Details" button under the Surface Laptop 3

    Under the "Devices Coverage" section, click on "Start Order"

    This will take you to a different screen where you can select the Accessories>Misc option

    Under Catogory select "Accessories"

    Under issue type select "Misc"

    Just type "Surface Laptop 3 - Rubber Feet Fell Off" in the text box and it will give you the option to order new ones once you enter your address details.

    Costs AUD $6.

    OMG finally someone who properly explained what to do. i had been struggling away throuhg customer support and reading forums for the past 5 hours that you sir thank you soooo much

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  4. Anonymous
    2021-11-08T06:04:31+00:00

    hi Janette_Z

    i have recently lost one of the rubber feet from my own surface laptop three and i did as you instructed however i am unable to find the choose Accessory > Misc. and i was hoping you could please help me. i have tried everything and no one will help meeeeeeeeeeeee

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