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Hello! I'm loving my Surface Laptop 3, however, to my dismay, the back left rubber foot (or bumper) fell off. I've tried putting it on several times, but it kept falling off.
I'm looking to get it fixed, so I don't scratch my Surface or the surface it's on :P. It's still in warranty and since I didn't do anything to prompt this, I figured I could get it replaced. But I haven't seen anything concrete. I also don't wanna overpay for this. These things probably cost pennies, and since I'm tech savvy I know that they are taken off to service this laptop, so I know they gotta have extras.
The other note I have is if Microsoft tries to make me pay for this (I'm somewhat confident they won't though) I'm still able to just replace it at the retailer I bought it at (yay Costco!). But, that would be very disappointing, considering the reach and quality I've received with Microsoft products up until then.
Any answers/assistance would be great, as I've seen other members have this issue and it not really get resolved.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Feet for Surface Laptop 3&4, Surface Laptop Studio, Surface Laptop SE, and Surface Laptop Go 2 are now all available in US and Canada on the Surface Laptop Accessories page: Surface Laptop Accessories - Microsoft Store.
You can also find an article with repair guides for each model here: Replace the feet on Surface devices (microsoft.com)
I have a surface laptop go and the rubber from the back of the laptop had fall off. Im unable to find the Accessories > Misc.
Can i order a replacement for this?
Thank you
Hope this helps, took a while to figure out:
Click "Devices" Tab on top of the screen.
Click "See Details" button under the Surface Laptop 3
Under the "Devices Coverage" section, click on "Start Order"
This will take you to a different screen where you can select the Accessories>Misc option
Under Catogory select "Accessories"
Under issue type select "Misc"
Just type "Surface Laptop 3 - Rubber Feet Fell Off" in the text box and it will give you the option to order new ones once you enter your address details.
Costs AUD $6.
Do you still see the Misc option today? I don't have that.
find some crazy glue and reattach the feet, wait for a few minutes for the adhesive to set and flip it over and get back to work
I literally just followed the answer and they replaced my whole laptop for free. Here are my thoughts:
I'm pretty sure the issue stems from the physical Microsoft stores all being closed, because they would normally dispatch these little problems to them.
Depending on where you bought it, if it was perhaps a wholesale type store, you could try and return it.
I can try and un-answer the question, so hopefully a rep will respond. If I cannot, I'd say create your own community question and see if a rep resonds that way.
I hope these kind of things can be fixed for not just me. Personally, these bad customer experiences would affect my future purchase decisions (and hopefully yours too) especially considering how important a computer is during a pandemic where things like online school is normal.
