Surface earbuds broke

Anonymous
2023-06-01T21:06:17+00:00

My left wireless surface ear bud broke and the top disc is separated from the bottom and I cannot use it. Is this normal as it was not very cheap and 2 years old. Can it be repaired?

Regards

Rekha

Surface | Surface Earbuds | Other

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  1. Anonymous
    2023-06-02T13:52:52+00:00

    Hello RekhaShashi,

    Thank you for reaching Microsoft Community. I'm sorry to hear that your Surface Earbud is broken. This is not a normal occurrence, and I understand your frustration considering the price of the Surface Earbuds. Unfortunately, if the earbud is physically damaged, it cannot be repaired, and physical damage is not covered by the Standard Manufacturer's Warranty. I recommend reaching out to our live support for options available and for further assistance on this. You may reach them through these steps below:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Kind regards,
    Marrion

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