Surface Pro 9 won't enter tablet mode after disconnecting the type cover

This phenomenon is also happening to Surface Pro 8, after I got bamboozled into upgrading to Windows 11 from its original Windows 10

My experience dealing with my own device woes, the observations I have made, and things I have tested should be able to shed more light into this issues (which are very similar in nature). I've done it all like everyone else, REF. https://answers.microsoft.com/en-us/surface/forum/surfacepro-surfver_surfpro8-surftop_install/signature-type-cover-keyboard-with-slim-surface/2f4d9649-660b-4126-a5cd-b9eb0ee50784

• Run Surface Diagnostic Toolkit,
• Run System File Checker Tool,
• Reset this PC (Windows built in settings for troubleshooting),
• Hard reboot UEFI start up (Type Cover keyboard and trackpad does not work in UEFI),
• Cleaning of connection points between Type Cover and Pro 8 are clean as if brand new,
• Surface Image Recovery (fully clean the drive) using https://support.microsoft.com/en-us/surface-recovery-image?ui=en-US&rs=en-US&ad=US and Surface Pro8 i7/16/256 - Windows 11 Home Version 22H2
• Installing all current drivers and firmware for the Surface Pro 8 Download Surface Pro 8 Drivers and Firmware from Official Microsoft Download Center,
• I also did the Microsoft tool SensorExplorer test and found sensors related to autorotate stuck in their default values (usually zero).

But I can tell you one thing, your Surface is likely detecting the Type Keyboard, check out Lthe options inside the Surface App app version 61.23060.579.0, the Type Cover shows when attached, and goes away when detached, phenomenon and issues persists (unable to autorotate (regardless of whether rotation lock is engaged or notIt is definitely not the display drivers, as I can manually change from portrait to landscapeI have a high suspicion it has to do with the firmware changes to "get rid of tablet mode" in Windows 11

I am also getting the short end of the stick attempting to do In-Warranty claims

Because my Surface is six months from the purchase date, they are saying this is a hardware issue and tells me to do a In-Warranty Claim and gives me NO OPTION by a Standard Exchange.

So what does Standard Exchange entails? -- in one word Russian Roulette - Google to find out.In Microsoft Support's very own words,

**"**we are only limited to let you know of what we know when it comes for replacing our Customer's devices. It will be the customer's decision if they would go with the In-warranty replacement or not. Before agreeing with the replacement option, just a heads up, the replacement we send out are Genuine Microsoft Refurbished products that have been inspected, tested, cleaned, and refurbished using genuine Microsoft parts. Each product goes through a rigorous quality certification process. Genuine Microsoft Refurbished products help reduce waste, which contributes toward our sustainability goals. Learn more at Microsoft’s commitment to sustainability. r

Products may be replaced with a similar Genuine Microsoft Refurbished product available in your country closest to the original model’s form, functionality, and performance. The color may be substituted if unavailable."

After reading many worrying recounts of these so called Genuine Microsoft Refurbished product replacements, I pressed Microsoft to define that are the standards that the claimed "rigorous quality certification process" entails - they won't provide anything but a repeat of the exact same statement above"

They even added that there is likely to be cosmetic damage to these Genuine Microsoft Refurbished product replacements, essentially "you take it or leave it". And the conversation is such that they would not entertain you if you reject the replacement for "cosmetic condition", even when I countered that my Surface is unblemished and I have the macro shots of every angel to document it.

So, the In-warranty and Standard Exchange processes are NOT AT ALL REASSURING . I also learned I can't get my original device back even when I reject - look closely at the "Microsoft Limited Hardware Warranty", there is a very very sneaky clause they put in there.

It reads, "Microsoft may use either the same unit model or, if unavailable, the model nearest to the original model’s form, functionality, and performance, in Microsoft’s sole discretion*.*"

AND

"The Microsoft Product or all parts of your Microsoft Product that Microsoft has replaced become Microsoft’s property*.* "

And they won't even offer to repair my device In-warranty, only "Standard Exchange"

I was pretty cordial by giving Microsoft the chance to explain what are the policies and protection behind these vague terms like "Standard Exchange", "rigorous quality certification process" and "closest to the original model’s form, functionality, and performance", because such policies will be very helpful when there are disputes Microsoft and I , and arbitration is needed

But there is really nothing. They gave nothing. I feel its just empty words. Their official responses convey this, there is no mistaking it. If yours is a brand new Surface device and if your are wavering between waiting for Microsoft to work on a fix, or getting a refund- my gut feeling says demand a refund before your device is a few months old and they force you to do a Standard Exchange or throw in refurbished parts, for which "rigorous quality certification process" are undefined and **** unmeasurable

with little in way of remedy and roll back after you take up Microsoft's "Standard Exchange" offer

and "Microsoft may use either the same unit model or, if unavailable, the model nearest to the original model’s form, functionality, and performance, in Microsoft’s sole discretion*.*" - so you can totally just skip arbitration in the event of a dispute

+1 that KB5027303 (2023-06 Cumulative Update Preview for Windows 11 Version 22H2, OS Build 22621.1928) does not fix the issue for me. Guess it'll be another month at best to see a change.

Can Microsoft please acknowledge this as a known and tracked issue for Windows, or Surface drivers, and if not please let us know how we can help get debug info to help steer toward resolution.

Just installed the next preview update (KB5027303).

It literally worked ONCE and now again won't work. yay.

I had to return mine today such a hassle ,now need IT at work to redownload everything. For this price to have this issue after MASSIVE trouble shooting, tech suport at best buy for a dud.

I am also having the same issue, Surface Pro 9, Windows 11 Enterprise 22H2 build 22621.1848. When I detach the Type Cover, Windows does not react: despite my settings the taskbar does not go into touch optimized mode, the rotation lock stays greyed out, and the taskbar icon to show the onscreen keyboard does not appear. If I press the power button to sleep/wake it after the Type Cover is detached, all of these things are fixed on wake. In Device Manager, when the type cover is attached there are 4 to 5 'Surface HID Keyboard' items listed. When I detach, there are 2 to 3. 'Scan for hardware changes' does not change what's listed (or Windows taskbar behavior). After I sleep/wake there are still 2 to 3 keyboards listed however Windows properly transitions to tablet behavior.

Please let me know if there is any additional information I could help gather to troubleshoot the issue, I'm eagerly awaiting a fix.