Can confirm that this issue is still ongoing.
Surface Pro 9 won't enter tablet mode after disconnecting the type cover
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Anonymous
So it's been two days of back and forward with customer support and cannot get a resolution on this issue. Bought a brand new Surface Pro 9 and out of the box have had issues with basic functionality. Initially we thought that the auto rotation was janky but eventually discovered that we could boot up the device without keyboard attached and tablet mode worked great, but once we connected the type cover keyboard and then removed it, the device stays in desktop mode. I've reinstalled a fresh version of the OS three times, run all Windows updates, downloaded and installed the Surface Pro 9 drivers from the Microsoft site, done the 20 second power down... none of it makes any difference.
Anyone have any advice? If I can't solve this I will need to return and repurchase etc, which means I may just go elsewhere, this has been a pretty poor user experience and I was pretty excited for this purchase. Hoping to get some help, much appreciated 🙏
Surface | Surface Pro | Display and screen
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61 answers
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Anonymous
2023-09-14T09:51:50+00:00 -
Anonymous
2023-08-29T17:07:48+00:00 Same problem here,
Hey Microsoft, just publish an update and resolve this problemmmm!!!!
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Anonymous
2023-08-25T08:29:03+00:00 Also the same problem. 4 months after this thread has been created and still no resolution from MS is extremely poor. Folding the cover back before removing works though so it's not a huge issue for me but on a flagship product it shouldn't happen.
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Anonymous
2023-08-24T17:20:42+00:00 I have the same problem, how can I reach support?
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Anonymous
2023-08-23T22:52:14+00:00 No it still hasn't been resolved and what's worse is Microsoft is pretending the problem doesn't exist. This is a software problem they need to fix it with an update. At this point our only recourse is to go to the press.