Surface Pro 9 won't enter tablet mode after disconnecting the type cover

Anonymous
2023-04-02T21:43:46+00:00

So it's been two days of back and forward with customer support and cannot get a resolution on this issue. Bought a brand new Surface Pro 9 and out of the box have had issues with basic functionality. Initially we thought that the auto rotation was janky but eventually discovered that we could boot up the device without keyboard attached and tablet mode worked great, but once we connected the type cover keyboard and then removed it, the device stays in desktop mode. I've reinstalled a fresh version of the OS three times, run all Windows updates, downloaded and installed the Surface Pro 9 drivers from the Microsoft site, done the 20 second power down... none of it makes any difference.

Anyone have any advice? If I can't solve this I will need to return and repurchase etc, which means I may just go elsewhere, this has been a pretty poor user experience and I was pretty excited for this purchase. Hoping to get some help, much appreciated 🙏

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2023-09-28T14:39:44+00:00

    Can someone from Microsoft acknowledge there is a fix being worked on?!

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  2. Anonymous
    2023-09-27T17:00:32+00:00

    Still a problem on a brand new Surface Pro 9 for business. FIX THIS NOW!

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  3. Anonymous
    2023-09-20T16:40:17+00:00

    Unfortunately, ISSUE PERSIST

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  5. Anonymous
    2023-09-14T10:46:43+00:00

    I do a similar thing:

    Before, tablet mode was enabled the moment the keyboard was detached (no matter the position of the keyboard-detach and tablet mode was enabled). Now, the only way to get tablet mode is if I flip the keyboard back (fully folded backwards). Once that occurs, tablet mode appears and then I can detach the keyboard and tablet mode stays.

    I am not sure if the feature was changed to the keyboard needing to be flipped back and then detaching or if it is a bug with the recent releases.

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