No it still hasn't been resolved and what's worse is Microsoft is pretending the problem doesn't exist. This is a software problem they need to fix it with an update. At this point our only recourse is to go to the press.
Surface Pro 9 won't enter tablet mode after disconnecting the type cover
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Anonymous
So it's been two days of back and forward with customer support and cannot get a resolution on this issue. Bought a brand new Surface Pro 9 and out of the box have had issues with basic functionality. Initially we thought that the auto rotation was janky but eventually discovered that we could boot up the device without keyboard attached and tablet mode worked great, but once we connected the type cover keyboard and then removed it, the device stays in desktop mode. I've reinstalled a fresh version of the OS three times, run all Windows updates, downloaded and installed the Surface Pro 9 drivers from the Microsoft site, done the 20 second power down... none of it makes any difference.
Anyone have any advice? If I can't solve this I will need to return and repurchase etc, which means I may just go elsewhere, this has been a pretty poor user experience and I was pretty excited for this purchase. Hoping to get some help, much appreciated 🙏
Surface | Surface Pro | Display and screen
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Anonymous
2023-08-23T22:52:14+00:00 -
Anonymous
2023-06-20T20:54:35+00:00 I am also having the same issue, Surface Pro 9, Windows 11 Enterprise 22H2 build 22621.1848. When I detach the Type Cover, Windows does not react: despite my settings the taskbar does not go into touch optimized mode, the rotation lock stays greyed out, and the taskbar icon to show the onscreen keyboard does not appear. If I press the power button to sleep/wake it after the Type Cover is detached, all of these things are fixed on wake. In Device Manager, when the type cover is attached there are 4 to 5 'Surface HID Keyboard' items listed. When I detach, there are 2 to 3. 'Scan for hardware changes' does not change what's listed (or Windows taskbar behavior). After I sleep/wake there are still 2 to 3 keyboards listed however Windows properly transitions to tablet behavior.
Please let me know if there is any additional information I could help gather to troubleshoot the issue, I'm eagerly awaiting a fix.
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Anonymous
2023-06-15T10:05:06+00:00 Have had my Surface Pro 9 for a few weeks now. Excact same issue. Sleep + re-awake works. But overall really annoying. No way this is a hardware problem - Is Microsoft reading this? A firmware fix is desperately needed!
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Anonymous
2023-05-23T21:21:18+00:00 My brand-new-just-unboxed-device has the same issue. Spent a lot of time troubleshooting and discovered that if I connect or disconnect power to it after removing the keyboard, it also goes into touch mode, just like the mentioned power off/on trick. Seems like the power state change makes it detect correct state. Extremely annoying.
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Anonymous
2023-04-23T19:46:01+00:00 So I returned the old one and got a new one.
Started it, was happy to see it worked fine, updated windows as required an now I'm crying - same problem again 😭