Surface pro 7 Black Screen while in Use

Anonymous
2019-11-12T14:40:01+00:00

Hey there,

i'm having this weird issue with my Surface pro 7 that it's Screen seemingly randomly turns black.

Specifically:

When i'm at the lowest Brightness(0) and i playback a video on mpc-hc the screen of the surface just turns black.

The playback is still running i can still hear the sound from the video, just visually i see a black screen. 

I can fix it by pressing the power button once and locking it. Then unlock it again and the black screen is gone.

This issue only happens when my brightness is at 0.

Regards

P.S. Link to the Feedback

https://aka.ms/AA6khnb

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-03-25T11:44:38+00:00

    Thanks gonna try this out

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  2. Anonymous
    2020-05-12T05:34:46+00:00

    I'm having the same exact issues you with the brightness changes on its on screen goes black on occasion  when watching video on low brightness setting and it happened regardless of whether its been plugged in or not. Lastly this is an on going issue I've been having with my SP7 despite only having bought it no more than 4 moths ago

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  3. Anonymous
    2020-05-12T17:51:47+00:00

    Yeah, I bought mine during Black Friday in 2019, I think they fixed the issue in a Windows Update since it hasn't been happening to me lately. So I think if you have an issue you could try updating Windows.

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  4. Anonymous
    2020-05-12T19:25:37+00:00

    Yeah, I bought mine during Black Friday in 2019, I think they fixed the issue in a Windows Update since it hasn't been happening to me lately. So I think if you have an issue you could try updating Windows.

    Thank you for your response. This is my replacement SP7, my previous has some serious problems on the hardware mostly related to screen brightness then I got my replacement last week. My window update is latest as of today as well as my device drivers.

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  5. Anonymous
    2020-05-12T19:27:27+00:00

    I'm having the same exact issues you with the brightness changes on its on screen goes black on occasion  when watching video on low brightness setting and it happened regardless of whether its been plugged in or not. Lastly this is an on going issue I've been having with my SP7 despite only having bought it no more than 4 moths ago 

    thanks for your response. I've also raised a ticket in the intel system after downloading intel command center.

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