Surface pro 7 Black Screen while in Use

Anonymous
2019-11-12T14:40:01+00:00

Hey there,

i'm having this weird issue with my Surface pro 7 that it's Screen seemingly randomly turns black.

Specifically:

When i'm at the lowest Brightness(0) and i playback a video on mpc-hc the screen of the surface just turns black.

The playback is still running i can still hear the sound from the video, just visually i see a black screen. 

I can fix it by pressing the power button once and locking it. Then unlock it again and the black screen is gone.

This issue only happens when my brightness is at 0.

Regards

P.S. Link to the Feedback

https://aka.ms/AA6khnb

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-04-13T12:45:18+00:00

    I guess you need to replace your SP7

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  2. Anonymous
    2021-04-18T18:27:57+00:00

    I'm having the same issue with my brand new pro, except it apostates appears to be totally random.   Thinking about returning it : (

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  3. Anonymous
    2021-04-19T00:02:13+00:00

    Yeah. I will return the surface pro this week. But returning is easy . Harassment is endless. Deeply frustrated. Better is iPad.

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  4. Anonymous
    2021-04-19T00:34:50+00:00

    Have you tried installing the latest drivers through Windows Update? At some point, this problem went away for me. If you want you can also try the Windows Insider program, a bunch of my problems apparently went away at around that time. Try installing the drivers first, see if that fixes the problem.

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  5. Anonymous
    2021-04-19T03:19:14+00:00

    I have tried many solutions posted online, but most of them did not help except for three things:

    1.  Under Display in system settings, make sure that "Change brightness automatically when lighting changes" is unchecked. This made the most difference in fixing ran random occurrences of black screens when I use the Surface Pen.

    2.  If you get a black screen when using the battery, install the Intel Graphics Command Center (https://www.microsoft.com/en-us/p/intel-graphics-command-center) and disable all the options under "Power"

    1. If you get black screens in specific apps (especially Zoom/Teams etc.), disable GPU acceleration in those apps.

    After these changes, I only get a black screen occasionally when using the Surface Pen in Zoom and it then comes back after a few seconds. I am also getting the same behavior when using an active pen on a Lenovo laptop, so I blame Zoom instead of Surface for such black screens.

    Hope this helps.

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