Surface pro 7 Black Screen while in Use

Anonymous

Hey there,

i'm having this weird issue with my Surface pro 7 that it's Screen seemingly randomly turns black.

Specifically:

When i'm at the lowest Brightness(0) and i playback a video on mpc-hc the screen of the surface just turns black.

The playback is still running i can still hear the sound from the video, just visually i see a black screen.

I can fix it by pressing the power button once and locking it. Then unlock it again and the black screen is gone.

This issue only happens when my brightness is at 0.

Regards

P.S. Link to the Feedback

https://aka.ms/AA6khnb

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71 answers

Anonymous

2021-04-13T12:45:18+00:00

I guess you need to replace your SP7
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Anonymous

2021-04-13T12:34:51+00:00

when I take the stylus, i experience repeated black out. therefore i can't use it. sometimes the surface pro becomes hot. it is new and in haven't loaded any program other than microsoft office. What to do?
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Anonymous

2021-04-13T05:39:56+00:00

Check whether your Taskbar is positioned vertically. If yes, make it horizontal. Belive it or not, that solved black screen issue. In my case.
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Anonymous

2021-04-12T22:36:49+00:00

Morning, I have just purchased a new Surface Pro 7+. Under power I have no issues at all but when running on battery using apps like Exchange whenever I move between messages I get a nano second black screen. Really disconcerting.
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Anonymous

2021-03-18T12:39:16+00:00

I have same problems
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