Surface Pro 9 Screen Flickers/Scramble

Anonymous
2022-11-15T03:50:01+00:00

Hello,

I am facing a very weird issue with my Surface Pro 9 Screen. I have been getting tiny flickering / screen scramble, extremely randomly, maybe once in 5-6 hours. I have tried contacting the support but I do not think I have been given any proper solution and it's annoying. Rather, I have been asked to do the impossible task of getting a video recording of this phenomena. I can't be staying without a device especially considering my workload as a graduate student and I have been consistently dealing with unreliability. And I also can not be dealing with this non sense of wasting my whole day recording the screen for a random lucky chance of observing the flicker.

Anyway, the issue is that I am worried about the long term health of my screen. As of now, there is no inconvenience caused by these flickers because they happen for about < 1s and once in 5-6 hours on average. But I am extremely worried about the long run. I don't want to be wasting my time sending this device for repairs for issues that should not have arise in the first place. Is there any reliable fix for this situation?

I have tried disabling or changing graphic settings and I have tried all the default steps of updating/reinstalling drivers. I have also kept my surface pro to default setting as much as possible without any modification.

I'd also like to know if it's just possible to get this device replaced? I am still under 1 month period from the date of arrival of this product. Although, I am unable to see any return option which is also distressing me.

Overall, I am extremely worried about how it will pan out in the long run. I absolutely do not want to be wasting my time over this. Please help.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2024-01-04T08:43:42+00:00

    I've just sent an email to Microsoft regarding the issue, and I included your comments above to consider recalling the affected units. However, I don't think they will do that.

    i already have an open ticket for another service order, but I'll see what else they can do.

    Usually, the flickering issue appears on a daily basis. but since I did what you recommended, it did not appear.

    I keep monitoring and will update you accordingly.

    By the way, did you consider installing the Intel Driver and Support Assistant?

    which will install the latest Xe drivers." Link below:

    https://www.intel.com/content/www/us/en/support/detect.html

    what if the issue was from the intel drivers but not the features from within?

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  2. Anonymous
    2024-01-19T08:05:55+00:00

    I am experiencing the same issue.

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  3. Anonymous
    2024-02-10T03:43:09+00:00

    I very recently bought a SP9/i7/16gb and have been having the same problem. It's like the has interference, colours get messed up and it all ghosts across the screen. Quite concerned about this, and hoping it isn't a sign of bigger problems to come.....

    Has there been any word on whether this is just a software issue that can be fixed, or are we looking at a hardware fault?

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  4. Anonymous
    2024-03-20T10:47:37+00:00

    I think I found the reason why it flickers

    Windows 10, it works.

    in the intel graphics control center option option Panel Self Refresh disable/ It works for me no flickering for a week.Image

    Hi,

    I notice same issue with my Surface PRO 9, but screen was flickering only on battery power. When I put surface on power supply flickering gone.

    After updating drivers and reading this thread disabling self-refresh display seems to be ok now also on battery power. So probably MS needs to talk with Intel here to properly make drivers for this device.

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  5. Anonymous
    2024-03-22T16:50:58+00:00

    My surface pro 9 also has a glitch similar to this that appears every now and then on the right side of my screen. It's less than a month old. Started flickering from day one.

    I'm just happy to know its not an isolated issue.

    Is there a solution? I'm all the way in Uganda but bought this from Canada

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