Surface Pro 9 Screen Flickers/Scramble

Anonymous
2022-11-15T03:50:01+00:00

Hello,

I am facing a very weird issue with my Surface Pro 9 Screen. I have been getting tiny flickering / screen scramble, extremely randomly, maybe once in 5-6 hours. I have tried contacting the support but I do not think I have been given any proper solution and it's annoying. Rather, I have been asked to do the impossible task of getting a video recording of this phenomena. I can't be staying without a device especially considering my workload as a graduate student and I have been consistently dealing with unreliability. And I also can not be dealing with this non sense of wasting my whole day recording the screen for a random lucky chance of observing the flicker.

Anyway, the issue is that I am worried about the long term health of my screen. As of now, there is no inconvenience caused by these flickers because they happen for about < 1s and once in 5-6 hours on average. But I am extremely worried about the long run. I don't want to be wasting my time sending this device for repairs for issues that should not have arise in the first place. Is there any reliable fix for this situation?

I have tried disabling or changing graphic settings and I have tried all the default steps of updating/reinstalling drivers. I have also kept my surface pro to default setting as much as possible without any modification.

I'd also like to know if it's just possible to get this device replaced? I am still under 1 month period from the date of arrival of this product. Although, I am unable to see any return option which is also distressing me.

Overall, I am extremely worried about how it will pan out in the long run. I absolutely do not want to be wasting my time over this. Please help.

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

107 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2023-02-06T23:31:06+00:00

    Same one. Install date is irrelevant.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-02-06T22:44:34+00:00

    As suggested (by Microsoft MVP) in the thread I created, I have opened up a feedback hub item. Please upvote to indicate you have the same problem and provide more info if needed: https://aka.ms/AAjhig7

    I don't see any display driver updates on my Windows update...

    I'm still on 30.0.101.3118 dated Aug 2022.

    Mine was: Intel Corporation - Display - 30.0.101.3118 Successfully installed on 06/02/2023.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-02-06T21:41:36+00:00

    As suggested (by Microsoft MVP) in the thread I created, I have opened up a feedback hub item. Please upvote to indicate you have the same problem and provide more info if needed: https://aka.ms/AAjhig7

    I don't see any display driver updates on my Windows update...

    I'm still on 30.0.101.3118 dated Aug 2022.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-02-06T08:22:22+00:00

    Using the Intel Driver & Support Assistant there has been 2 new updates for Iris Graphics Drivers the past 2 days and also a new update to Intel Display via Windows Update earlier today. Let's see if this results in any difference because the issue is now starting to get a little annoying if I'm being honest.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-02-05T15:36:39+00:00

    I would try recording with smartphone of the physical screen, using software may prevent the appearance.

    Its probably just a driver bug if you can't reproduce without the Intel drivers. New electronic products these days unfortunately are buggy (and complex) and the general public have become QA testers. Companies seem to have offloaded testing to the public in lieu for getting products out the door.

    The weird thing is, is this an issue across all sp9s? I haven't seen much evidence aside from here in these forums and nowhere else on other social media complaining of the issue. Is there a compilation all of the complaints so we can share with MS support how widely an issue this is some can have them address?

    I've got a core i7 graphite 16/256 model.

    Was this answer helpful?

    0 comments