Surface Pro 9 Screen Flickers/Scramble

Anonymous
2022-11-15T03:50:01+00:00

Hello,

I am facing a very weird issue with my Surface Pro 9 Screen. I have been getting tiny flickering / screen scramble, extremely randomly, maybe once in 5-6 hours. I have tried contacting the support but I do not think I have been given any proper solution and it's annoying. Rather, I have been asked to do the impossible task of getting a video recording of this phenomena. I can't be staying without a device especially considering my workload as a graduate student and I have been consistently dealing with unreliability. And I also can not be dealing with this non sense of wasting my whole day recording the screen for a random lucky chance of observing the flicker.

Anyway, the issue is that I am worried about the long term health of my screen. As of now, there is no inconvenience caused by these flickers because they happen for about < 1s and once in 5-6 hours on average. But I am extremely worried about the long run. I don't want to be wasting my time sending this device for repairs for issues that should not have arise in the first place. Is there any reliable fix for this situation?

I have tried disabling or changing graphic settings and I have tried all the default steps of updating/reinstalling drivers. I have also kept my surface pro to default setting as much as possible without any modification.

I'd also like to know if it's just possible to get this device replaced? I am still under 1 month period from the date of arrival of this product. Although, I am unable to see any return option which is also distressing me.

Overall, I am extremely worried about how it will pan out in the long run. I absolutely do not want to be wasting my time over this. Please help.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2023-04-21T00:32:07+00:00

    Are you on insider build? If so, that's why. I think insider and non-insider build users cannot see each others feedback.

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  2. Anonymous
    2023-04-20T02:27:15+00:00

    The issue seems to be particularly bad/worse when viewing video and playing with onscreen overlays also. I can easily recreate using a live stream feed from a Canadian sports network (Sportsnet.ca) and have recorded the issue and submitted via feedback hub here: https://aka.ms/AAkkj91

    Another strange issue is the screen text gets all blurry at times and either messing around with video overlay (resize/fullscreen) or restating windows 11 fixes it.

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  3. Anonymous
    2023-04-04T10:36:51+00:00

    Thank you for your review. I will try this way to see if it is work for my Win11 S9

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  4. Anonymous
    2023-03-29T13:20:05+00:00

    I tried but got this message

    "your account does not have access to this review"

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  5. Anonymous
    2023-03-29T05:20:46+00:00

    YES !!!! It is ! Same on w11. I tested yesterday, no tear or blink.

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    5 people found this answer helpful.
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