Surface Pro 9 Screen Flickers/Scramble

Anonymous

Hello,

I am facing a very weird issue with my Surface Pro 9 Screen. I have been getting tiny flickering / screen scramble, extremely randomly, maybe once in 5-6 hours. I have tried contacting the support but I do not think I have been given any proper solution and it's annoying. Rather, I have been asked to do the impossible task of getting a video recording of this phenomena. I can't be staying without a device especially considering my workload as a graduate student and I have been consistently dealing with unreliability. And I also can not be dealing with this non sense of wasting my whole day recording the screen for a random lucky chance of observing the flicker.

Anyway, the issue is that I am worried about the long term health of my screen. As of now, there is no inconvenience caused by these flickers because they happen for about < 1s and once in 5-6 hours on average. But I am extremely worried about the long run. I don't want to be wasting my time sending this device for repairs for issues that should not have arise in the first place. Is there any reliable fix for this situation?

I have tried disabling or changing graphic settings and I have tried all the default steps of updating/reinstalling drivers. I have also kept my surface pro to default setting as much as possible without any modification.

I'd also like to know if it's just possible to get this device replaced? I am still under 1 month period from the date of arrival of this product. Although, I am unable to see any return option which is also distressing me.

Overall, I am extremely worried about how it will pan out in the long run. I absolutely do not want to be wasting my time over this. Please help.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

107 answers

Anonymous

2024-05-05T06:02:19+00:00

Has the issue also occurred with the replacement?
Was this answer helpful?

0 comments No comments
Anonymous

2024-05-01T10:42:14+00:00

Hello Rob,

could you help in this matter please?

so far i've been noticing a flickering pattern while on Youtube using chrome and edge:

https://1drv.ms/v/s!Au8xeAszKCWulg8iqZCCMqNrT9vp?e=vfcFPK

the solution i found on the internet is to disable the "hardware acceleration" option within the the browser and it resolves the issue. however, the scrolling on some of websites will not become smooth and not right.

when i use firefox, everything runs smoothly. but after a long period, the scrolling on some of youtube videos gets slower like it's have some sort of a frame drop rate. and when i relaunch firefox it works again.

is this a hardware issue or drivers issue?

thanks
Was this answer helpful?

0 comments No comments
Anonymous

2024-03-29T20:57:48+00:00

Hello rob,

i would like to update you.

i used brave browser for testing and the issue is there.

Brave Flicker.mp4

i've also used firefox. however, sometimes when i scroll to the comments, i feel like the frame rate is dropping.

i don't know what the reason is.

do you have any idea?

thanks
Was this answer helpful?

0 comments No comments
Anonymous

2024-03-29T09:00:45+00:00

thank you, rob.

i've installed firefox and i'm testing it now. so far it is good.

however, i would like to know if others faced similar issues as mine after trying the solution related to the refresh panel.

and in my case, is the issue related to the browser itself (EDGE/chrome) or the surface and a compatibility issue.

regards,
Was this answer helpful?

0 comments No comments
Anonymous

2024-03-27T17:57:41+00:00

I use Brave browser, which is Chromium with built in adblocking. It seems to run flawlessly.

If you are experiencing problems with other browsers, my advice would be try Firefox, which uses its own code and webkit. All other browsers on Windows are based on Chromium, essentially different forks of Chrome.
Was this answer helpful?

0 comments No comments