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Hello,
I am facing a very weird issue with my Surface Pro 9 Screen. I have been getting tiny flickering / screen scramble, extremely randomly, maybe once in 5-6 hours. I have tried contacting the support but I do not think I have been given any proper solution and it's annoying. Rather, I have been asked to do the impossible task of getting a video recording of this phenomena. I can't be staying without a device especially considering my workload as a graduate student and I have been consistently dealing with unreliability. And I also can not be dealing with this non sense of wasting my whole day recording the screen for a random lucky chance of observing the flicker.
Anyway, the issue is that I am worried about the long term health of my screen. As of now, there is no inconvenience caused by these flickers because they happen for about < 1s and once in 5-6 hours on average. But I am extremely worried about the long run. I don't want to be wasting my time sending this device for repairs for issues that should not have arise in the first place. Is there any reliable fix for this situation?
I have tried disabling or changing graphic settings and I have tried all the default steps of updating/reinstalling drivers. I have also kept my surface pro to default setting as much as possible without any modification.
I'd also like to know if it's just possible to get this device replaced? I am still under 1 month period from the date of arrival of this product. Although, I am unable to see any return option which is also distressing me.
Overall, I am extremely worried about how it will pan out in the long run. I absolutely do not want to be wasting my time over this. Please help.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello rob,
i would like to update you.
i used brave browser for testing and the issue is there.
i've also used firefox. however, sometimes when i scroll to the comments, i feel like the frame rate is dropping.
i don't know what the reason is.
do you have any idea?
thanks
thank you, rob.
i've installed firefox and i'm testing it now. so far it is good.
however, i would like to know if others faced similar issues as mine after trying the solution related to the refresh panel.
and in my case, is the issue related to the browser itself (EDGE/chrome) or the surface and a compatibility issue.
regards,
I use Brave browser, which is Chromium with built in adblocking. It seems to run flawlessly.
If you are experiencing problems with other browsers, my advice would be try Firefox, which uses its own code and webkit. All other browsers on Windows are based on Chromium, essentially different forks of Chrome.
hello i would like to update my fellow community member on the persistant issue.
now when i disable the optioned as highlighted above, it did resolve the issue. however, the issue disappeared from opera GX and Chrome.
as for microsoft edge i still face some flickering but different pattern.
i'm not really sure how to explain, i've already posted a video in previous comment. i will post a new video for your reference.
please let me know for edge users if it happens to you, and could you tell me which browser you use?
i stopped using chrome because the page scrolling is very slow in chrome compared to other browsers i don't know why.
starting from 00:20
Yea just deactivate the Setting like its shown in the last post, worked for me
