There are no handwriting options for this language - SP4/Win10

Anonymous
2016-04-11T00:58:38+00:00

Hello, 

I have a Surface Pro 4 with windows 10 using Australia English. When I download language packs it comes up with "there are no handwriting options for your language" I have the location and date set to Aus but still nothing. I am able to write using the pen pad keyboard but I am unable to correct any letters that the computer doesn't recognize. 

This is the same no matter what language I have it set (English - USA)

Any help would be much appreciated. 

Cheers

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Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2016-10-20T20:47:56+00:00

    just tried a full reset.

    Nothing.

    (I wiped all files off it).

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  2. Anonymous
    2016-10-21T14:19:05+00:00

    Full reset, format, clean install, etc.., are not solutions, there is a bug and Microsoft must solve it.

    The fact the issue is related to a Windows update is only a supposition, but I am sure that the first day that I tried the surfaced I used the "Handwriting Personalization"...

    My surface that I bought recently, in reality is quite old, is one first version of "Surface Pro 4", so the preinstalled Windows 10 build has at least one year.

    @aureyano Maybe your default Windows installation is most recent than mine, and the bug occurs even with a full  reset.

    Another hypothesis, is that the bug occurs after sync the settings with a Microsoft Account.

    However I do not have the time to investigate, it's Microsoft that must solve the issue.

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  3. Anonymous
    2016-12-29T10:00:13+00:00

    I get this too the "Screen 1 of 0".

    But I got there via a convoluted method after the screen told me there were no handwriting options.

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    50+ people found this answer helpful.
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  4. Anonymous
    2017-01-03T13:40:26+00:00

    Hello,

    To isolate the issue, can you check what happens when open this executable file?

    C:\Program Files\Common Files\microsoft shared\ink\ShapeCollector.exe\ShapeCollector.exe

    Please follow these steps to create logs:

    Event Viewer > Application and Services Logs > Microsoft > Windows:

    -All-User-Install-Agent (Right Click Save All Events As...)

    -LanguagePackSetup (Right Click Save All Events As...)

    -LiveId (Right Click Save All Events As...)

    Event Viewer > Windows Logs:

    -Application (Right Click Save All Events As...)

    Also, send us a screenshot of what you see in:

    Settings > Time & Language > Additional Date Time & Regional Settings > Add a language > Advanced Settings

    Regards.

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  5. Anonymous
    2017-01-03T16:05:46+00:00

    I've recorded all steps with Microsoft Problem Steps Recorder,

    You can see all reports and logs from event viewer here:

    https://1drv.ms/f/s!Av6a1kvwLlQrjcor5WUlfuOVvR8cog

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