Screen Cracked Without Being Used: Surface Book 2

Anonymous
2020-03-24T13:02:49+00:00

Hi Community

I've just opened up my 3 week old surface book 2 and found a crack in the glass from the upper left hand side across to the bottom right hand side of the screen. I am baffled and horrified as to how this could have happened!! I used the laptop yesterday, as both a laptop and a tablet. No crack. Closed it carefully and put it in a sleeve and left flat on the table. Opened up today and find a significant crack! I'm at a loss for words and explanation as to how this could happen. It was not used or touched by anyone/thing. The crack is only visible from an angle and does not interfere with the display.

Has this happened to anyone else' surface product? Should I put tempered glass on the screen? So worried that more cracks will appear. I was planning to purchase a surface pen today. Now I'm concerned that the pen will add further damage the screen. Is there any explanation for how the screen can crack without use?

Thanks for any insight.

Ruby

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-01-11T16:01:02+00:00

    This is also happened to me and my surfacebook 2 is under a year old :(

    Very unhappy considering it was £1500. Has anyone had the issue resolved?

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  2. Anonymous
    2021-01-11T16:36:44+00:00

    I have just got off the phone with microsoft and they were useless. They don't see it as a design fault at all but consumer damage even though hundreds are people have the same hairline crack - makes no sense.

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  3. Anonymous
    2021-01-21T22:54:27+00:00

    Anyone getting anywhere it is clearly a fault

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  4. Anonymous
    2021-01-28T14:15:42+00:00

    My surface book 2 15 display cracked as well today. There is a single fine crack running from the top to the bottom of the screen. The laptop was on the table the past few days and hasn't been closed. In the morning there was definitely no visible crack but a few hours later I noticed the long crack on the screen during work...

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  5. Anonymous
    2021-01-30T12:37:32+00:00

    We need press coverage for this... otherwise they won’t mind our complaints.

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