Screen Cracked Without Being Used: Surface Book 2

Anonymous
2020-03-24T13:02:49+00:00

Hi Community

I've just opened up my 3 week old surface book 2 and found a crack in the glass from the upper left hand side across to the bottom right hand side of the screen. I am baffled and horrified as to how this could have happened!! I used the laptop yesterday, as both a laptop and a tablet. No crack. Closed it carefully and put it in a sleeve and left flat on the table. Opened up today and find a significant crack! I'm at a loss for words and explanation as to how this could happen. It was not used or touched by anyone/thing. The crack is only visible from an angle and does not interfere with the display.

Has this happened to anyone else' surface product? Should I put tempered glass on the screen? So worried that more cracks will appear. I was planning to purchase a surface pen today. Now I'm concerned that the pen will add further damage the screen. Is there any explanation for how the screen can crack without use?

Thanks for any insight.

Ruby

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-03-05T14:41:21+00:00

    My Surface Book 2 has exactly this issue. Hard to detect from face on but a long crack from the top left hand side to the bottom right. Extremely disappointing. The laptop has never been dropped, sat on or treated roughly. Apparently the Surface Book 3 has the same issue. Utter incompetence.

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  2. Anonymous
    2021-03-03T20:46:05+00:00

    It happened again?! So I should NOT fix it and instead just purchase another computer? We have 3 Surface products in my home. I am deeply regretting all of those purchases right now.

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  3. Anonymous
    2021-03-03T20:09:05+00:00

    Just get rid of that piece of rubbish. I got it fixed for 600 bucks then it happened again, absolute joke. I will never buy microsoft again, nor will the large company i work for.

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  4. Anonymous
    2021-03-03T18:31:50+00:00

    Nope. No resolution. You either pay for the replacement or you are out of luck. Never buying Microsoft computers again

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  5. Anonymous
    2021-03-03T16:26:54+00:00

    This forum thread is a gold mine for any journalist that will be interested on covering this topic..

    Should anyone here having a tech press contact, do not hesitate to ring a bell... :-)

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