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Hi Community
I've just opened up my 3 week old surface book 2 and found a crack in the glass from the upper left hand side across to the bottom right hand side of the screen. I am baffled and horrified as to how this could have happened!! I used the laptop yesterday, as both a laptop and a tablet. No crack. Closed it carefully and put it in a sleeve and left flat on the table. Opened up today and find a significant crack! I'm at a loss for words and explanation as to how this could happen. It was not used or touched by anyone/thing. The crack is only visible from an angle and does not interfere with the display.
Has this happened to anyone else' surface product? Should I put tempered glass on the screen? So worried that more cracks will appear. I was planning to purchase a surface pen today. Now I'm concerned that the pen will add further damage the screen. Is there any explanation for how the screen can crack without use?
Thanks for any insight.
Ruby
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just had this issue with my Surface Book 2. I have taken great care of this device. It is just over a year old and today when I opened the laptop, there was a hairline crack from the middle of the left side up across the corner of the screen. I have not mishandled the laptop in any manner. Very disappointed because of how much caution I've taken to prevent something like this from happening, yet here it is. Shame on Microsoft.
Same here. Woke up to find a hairline crack going from the little speaker on the left hand side across the top of the screen on my <1 year old Surface Book 3. Hugely disappointing design flaw.
hello all, i have the same issue. Surface book 3 had huge cracks when i opened it. Its 6 months old and literally sits on my desk all the time. What's wrong with his device. Microsoft please fix.
Same thing just happened with my screen. Surface book 3
Hi Ruby thank you for these videos the exact thing you described happened to me. Ironically my warranty expired a year ago to the day it cracked. I literally had my laptop flat on my desk and when I went to open it the next morning there was a hairline crack from the bottom left to the middle of the top right. I am worried about the crack spreading. I am a full time student and can't really afford to send my laptop in for more than a week as I use it every day. These videos made me feel like I wasn't crazy. I have had my laptop since 2018 when I started college and I am so bumbed about this cracked running across my screen.
