Screen Cracked Without Being Used: Surface Book 2

Anonymous
2020-03-24T13:02:49+00:00

Hi Community

I've just opened up my 3 week old surface book 2 and found a crack in the glass from the upper left hand side across to the bottom right hand side of the screen. I am baffled and horrified as to how this could have happened!! I used the laptop yesterday, as both a laptop and a tablet. No crack. Closed it carefully and put it in a sleeve and left flat on the table. Opened up today and find a significant crack! I'm at a loss for words and explanation as to how this could happen. It was not used or touched by anyone/thing. The crack is only visible from an angle and does not interfere with the display.

Has this happened to anyone else' surface product? Should I put tempered glass on the screen? So worried that more cracks will appear. I was planning to purchase a surface pen today. Now I'm concerned that the pen will add further damage the screen. Is there any explanation for how the screen can crack without use?

Thanks for any insight.

Ruby

Surface | Surface Book | Display and screen

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  1. Anonymous
    2022-05-04T13:50:09+00:00

    It is the biggest POS electronic device I have ever thought possible to own. My screen now has several hairline cracks all that come from picking it up as you would a normal laptop, in spite of how incredibly careful I've been picking it up and carrying it since the first crack appeared. It's now constantly reattaching itself (in the middle of my using it as a laptop), in spite of me not having detached it in the first place, which leaves me with periods of time where my traditional keyboard is inaccessible and I'm left with only a touch screen. The power cord is constantly breaking and needing to be replaced, it's getting frozen in sleep mode now and forcing regular restarts. Meanwhile, my 12 year old macbook pro is still functioning just fine. UGHHHH!!! Did I mention that 2 of my children have surface devices and both are riddled with problems as well??!!

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  2. Anonymous
    2022-04-26T18:50:46+00:00

    My SB2 15'' just did this today as well. From the left speaker to the right sight of the screen.

    I've had this device for 2.5 years and it's just been an absolute nightmare.

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  3. Anonymous
    2022-04-21T16:55:10+00:00

    Wow I too have the same crack from the left side hairline can barely see it! Is Microsoft doing anything to repair this design flaw?

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  4. Anonymous
    2022-04-07T17:58:21+00:00

    What an absolute JOKE!

    There are HUNDREDS AND THOUSANDS affected with the surfacebook 2, just like me.

    An absolute scam from the company.

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  5. Anonymous
    2022-01-13T16:43:38+00:00

    Add my name to the list. I take care of my Surfacebook and rarely leaves the desk. It cracked under normal use. I didn't even notice when it happened, that is how subtle it was. I did report it and tried to get a warrant replacement but was denied. It will probably take a class action lawsuit against MS to get this resolved--just like every other problem.

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