Screen Cracked Without Being Used: Surface Book 2

Anonymous
2020-03-24T13:02:49+00:00

Hi Community

I've just opened up my 3 week old surface book 2 and found a crack in the glass from the upper left hand side across to the bottom right hand side of the screen. I am baffled and horrified as to how this could have happened!! I used the laptop yesterday, as both a laptop and a tablet. No crack. Closed it carefully and put it in a sleeve and left flat on the table. Opened up today and find a significant crack! I'm at a loss for words and explanation as to how this could happen. It was not used or touched by anyone/thing. The crack is only visible from an angle and does not interfere with the display.

Has this happened to anyone else' surface product? Should I put tempered glass on the screen? So worried that more cracks will appear. I was planning to purchase a surface pen today. Now I'm concerned that the pen will add further damage the screen. Is there any explanation for how the screen can crack without use?

Thanks for any insight.

Ruby

Surface | Surface Book | Display and screen

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  1. Anonymous
    2021-01-11T16:01:02+00:00

    This is also happened to me and my surfacebook 2 is under a year old :(

    Very unhappy considering it was £1500. Has anyone had the issue resolved?

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  2. Anonymous
    2021-01-08T00:47:29+00:00

    It's part of the design flaw.  There's a YouTube video that explains it.

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  3. Anonymous
    2021-01-08T00:40:47+00:00

    You can only warn others about Microsoft.

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  4. Anonymous
    2021-01-07T13:13:38+00:00

    Just an update on this, as expected Microsoft chose to bury their head in the sand on this topic. They said this incident was not covered by warranty and my SB2 should be replaced with a fee of 645 €. This is totally non sense. 

    Here is the picture of my SB2 sreen being cracked. Thanks MS for this beautiful scam. ![](https://learn-attachment.microsoft.com/api/attachments/50c5754c-6884-4667-ab17-678a1811e9fd?platform=QnA

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  5. Anonymous
    2021-01-06T14:04:42+00:00

    I just read all comments and sadly it happened to me as well on SB2 bought in december 19.

    I'm taking extremely care of my laptop, every end of day I closed it and put it in a sleeve. One morning I just saw this cracks starting on middle top left and finishing its race on middle bottom. That's awful especially when you know it happened suddenly with no associated shock or drops. 

    I'm gonna submit a complaint to MS but I don't have a lot of hope if I look at the comments. I will keep you updated.

    What a joke for this supposedly high end product.

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