Screen Cracked Without Being Used: Surface Book 2

Anonymous
2020-03-24T13:02:49+00:00

Hi Community

I've just opened up my 3 week old surface book 2 and found a crack in the glass from the upper left hand side across to the bottom right hand side of the screen. I am baffled and horrified as to how this could have happened!! I used the laptop yesterday, as both a laptop and a tablet. No crack. Closed it carefully and put it in a sleeve and left flat on the table. Opened up today and find a significant crack! I'm at a loss for words and explanation as to how this could happen. It was not used or touched by anyone/thing. The crack is only visible from an angle and does not interfere with the display.

Has this happened to anyone else' surface product? Should I put tempered glass on the screen? So worried that more cracks will appear. I was planning to purchase a surface pen today. Now I'm concerned that the pen will add further damage the screen. Is there any explanation for how the screen can crack without use?

Thanks for any insight.

Ruby

Surface | Surface Book | Display and screen

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  1. Anonymous
    2023-01-01T13:14:00+00:00

    my Surface Book also developed a screen crack. Microsoft said I dropped it. Case was closed. Igave it to my daughter and bought an Mac book pro. No problem since then.

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  2. Anonymous
    2022-11-22T20:00:34+00:00

    I have the same issue - laptop sitting still on my desk. I come back the screen is cracked. Did you manage to have it fixed free of charge after the warranty period? Or do they just do it for Surface 3?

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  3. Anonymous
    2022-07-03T07:55:24+00:00

    Same issue here.

    Closed my Surface book, opened to find a hairline crack top to bottom at an angle!!

    didnt move it from my desk

    Completely gutted.... 😢😢😢😢😢😢

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  4. Anonymous
    2022-04-21T16:55:10+00:00

    Wow I too have the same crack from the left side hairline can barely see it! Is Microsoft doing anything to repair this design flaw?

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  5. Anonymous
    2021-12-20T01:37:26+00:00

    Hi,

    I have just gone through the process of replacing my Surface Book2 - I think for the second (or third) time due to screen cracking.

    I think I would the reconditioned replacement supplied by Microsoft around a month, and have been SO careful given I know this seems to be an issue.

    Opened it up this morning, and there is a crack running from the right hand top corner down to the bottom of the screen - about a 1/3rd of the way in.

    This is absolutely ridiculous. You spend in excess of $AUD 3.5k and you get something that is really not fit for purpose.

    I am about to contact Microsoft ye again.....

    :( Words fail me.

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