Screen Cracked Without Being Used: Surface Book 2

Just get rid of that piece of rubbish. I got it fixed for 600 bucks then it happened again, absolute joke. I will never buy microsoft again, nor will the large company i work for.

Did this issue ever get resolved for you? I woke up yesterday morning to find a crack on the upper left-hand side of my screen. My surface never leaves my house, it is well cared for, has never been dropped or even so much as touched harshly. I've got a 2009 MacBook pro that has been used by all of my children and has been on the road traveling with me and it's still working beautifully. This is kind of making me regret leaving Apple. :/

Microsoft is bullying their customers into paying out of pocket for the repair.  I got the same reply as you.  If you are under warranty, they tell you physical damage is not covered by it and if you are out of warranty then they use that against you.  They keep repeating that they havent heard of the issue even after I showed them the link to this thread as well as countless youtube videos. They refuse to acknowledge their product designs are flawed.  I will never buy another Microsoft computer again.  Spent almost $3000 for a product that breaks on its own only to have Microsoft say they don't do repairs, they only replace.  $650 plus tax for the replacement or enjoy your Surface Cracked.  My advice is to just be careful with your surface book and use it until the screen gives out.  Then get a laptop from a company that actually cares about their customers.

Yup. I went and got one. Also got a ps5 instead of xbox x. Im done with microsoft. **** products. **** service

Here also. I do use my laptop at home, on the coach, in my bed and on my desk. And sometimes I take it to work in my backpack (in a backpack designed for laptops, without any access stuff in it, battery life is long enough). 

Two days ago, when I closed my device and picked it up, I heard it cracking. Or, that is what I know know the sound was, as I only reopened my Surface Book 2 the next morning, to find out that the crack went over all my screen, and a little bit is ready to fall out. I did not use excessive force, I picked it up as I have done many times. Paid 2600 Euros for the device in March, so less then 7 months ago. The radiation point of the crack in in the top bevel near where the indentation of the lower board is made, as explained already in many of the comments above. 

Still, although several have asked, I haven't read any positive comment on Microsoft responding as it should be. On top, if this is an issue that already happened with Surface Book 2, why does it also happen with Surface Book 3? They should be aware of it. 

Asking topdollar (or topeuro in my case) for a product, makes me replying that I want top customer care, which is clearly not.

Now, I think I was maybe better off by bying a Panzer Glass in the beginning. But hey, why would one like to buy something if the product specifies it is a sturdy device made for creative people on the go. I have added a Panzer Glass today, and ofcourse, one cannot get all the airbubbles away from under it because of the cracks.... 

My major issue is, how will this affect the device in the near future. To safeguard it, I cannot take it with me again when I go to work, nor when I travel for work (which maybe will not happen often this year or next year due to the corona crisis). 

But what I read hear, makes me angry on Microsoft. Not a single reply that they 

Replacement of the screen layer costs as much a medium priced computer. So even in their repairs, they ask topdollar, and then again, the issue won't be solved, as clearly, this is a design fault.

All the best