I am experiencing the same issue. What is really bothering me that there is no customer service to talk to and get necessary support
AB
Screen Cracked Without Being Used: Surface Book 2
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Anonymous
Hi Community
I've just opened up my 3 week old surface book 2 and found a crack in the glass from the upper left hand side across to the bottom right hand side of the screen. I am baffled and horrified as to how this could have happened!! I used the laptop yesterday, as both a laptop and a tablet. No crack. Closed it carefully and put it in a sleeve and left flat on the table. Opened up today and find a significant crack! I'm at a loss for words and explanation as to how this could happen. It was not used or touched by anyone/thing. The crack is only visible from an angle and does not interfere with the display.
Has this happened to anyone else' surface product? Should I put tempered glass on the screen? So worried that more cracks will appear. I was planning to purchase a surface pen today. Now I'm concerned that the pen will add further damage the screen. Is there any explanation for how the screen can crack without use?
Thanks for any insight.
Ruby
Surface | Surface Book | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
101 answers
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Anonymous
2021-11-28T05:28:10+00:00 -
Anonymous
2021-11-28T05:25:25+00:00 The number you provided does not give any answer. It just referred me to the MS support page which is not helpful.
Sincerely,
AB
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Anonymous
2021-11-23T16:26:33+00:00 I have had this issue happen with 2 separate surface book 2's. The first time i was still within extended warranty coverage and my laptop was replaced and now the second time I am not in coverage. Used my laptop last night and opened it this morning to two cracks extending outwards to both sides of the screen from directly in the middle. I have a hard plastic case on the outside of the computer as well as a hard sleeve that it goes into.
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Anonymous
2021-11-23T09:57:13+00:00 The exact thing just happened to me....
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Anonymous
2021-10-17T17:24:38+00:00 Just had this issue with my Surface Book 2. I have taken great care of this device. It is just over a year old and today when I opened the laptop, there was a hairline crack from the middle of the left side up across the corner of the screen. I have not mishandled the laptop in any manner. Very disappointed because of how much caution I've taken to prevent something like this from happening, yet here it is. Shame on Microsoft.