Screen Cracked Without Being Used: Surface Book 2

Anonymous
2020-03-24T13:02:49+00:00

Hi Community

I've just opened up my 3 week old surface book 2 and found a crack in the glass from the upper left hand side across to the bottom right hand side of the screen. I am baffled and horrified as to how this could have happened!! I used the laptop yesterday, as both a laptop and a tablet. No crack. Closed it carefully and put it in a sleeve and left flat on the table. Opened up today and find a significant crack! I'm at a loss for words and explanation as to how this could happen. It was not used or touched by anyone/thing. The crack is only visible from an angle and does not interfere with the display.

Has this happened to anyone else' surface product? Should I put tempered glass on the screen? So worried that more cracks will appear. I was planning to purchase a surface pen today. Now I'm concerned that the pen will add further damage the screen. Is there any explanation for how the screen can crack without use?

Thanks for any insight.

Ruby

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

101 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-05T13:33:55+00:00

    Thanks for the tactic, i wished i would’ve know this before my screen cracked, i do strongly think microsoft should consider this problem and replace my device for free of cost, i do love this device but now im stuck with the craced screen and a $700 bill, i’m so paranoid to close the lid.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-02-05T13:18:14+00:00

    I suggest either using the soft foam pad that came with the Surface Book or something similar or for a more permanent solution put a strip of plastic tape on the front edge of the base or the top edge of the display (not over the camera).

    A piece of glass slapping into a piece of metal with no protection is a design flaw no matter how you look at it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-05T13:03:53+00:00

    I do have a similar issue, as my surface book 2 is 2 years old , my warranty has expired and they are charging 700 dollars, which is more than my college semester fee, ****, also if I do change it once what's the guarantee that it's not gonna happen again, seems like a cycle, and what if it happens after my warranty expires the next time too,

    how the **** is this, not a design flaw.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-02-04T20:28:37+00:00

    yeah i never got anywhere with them. Ridiculous.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-02-04T15:42:28+00:00

    Same here... Cracks appeared on my surface book 2 while it was just located on my desk. Microsoft helpdesk is useless and claim they don't have any reports on this, just the surface book 3...

    Was this answer helpful?

    0 comments