New Surface Earbuds do not charge, no LED, will not connect via Bluetooth.

Question

New Surface Earbuds do not charge, no LED, will not connect via Bluetooth.

Anonymous

I have a brand new set of Surface Earbuds and they don't work. Purchased from Microsoft and mailed to my home. Its hard to find a way to contact support - the MicroSoft website sends me around in circles. I just want someone to talk to to replace these things . AU$320 and they don't work and now I'm being asked to pay to send them back and MicroSoft might send me refurbished used Earbuds. Don't think so. How do I talk or chat to a person at MicroSoft?

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4 answers

Answer 1

Anonymous

I finally found a phone number to call.

They helped me out.

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Answer 2

Rolando,

I follow the instructions carefully and it doesn't work.
First problem: For other countries, click the globe icon on the very bottom of the page and select your location When I click on the globe there are only options for other languages. Not any options for locations outside USA.

Step 9 says:
You should be able to chat with an agent or get a phone call back.

But all I see is:
Choose a support option

Submit a repair request Select Info & support for your device (or first select Register device if you don't see the device listed), and then select Start order. Find a nearby service center for in-person support

Answer 3

Anonymous

Thanks Rolando, I will try this approach.

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Answer 4

Hello Jimmy,

Thank you for posting in Microsoft Community.

I appreciate you raising this concern to us, and I understand the need to contact our live support. To reach them, see steps below:

Go to Contact Us - Microsoft Support
Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support. Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community I wish you all the best and hopefully this helps.Regards,Rolando S.