Camera Problems

This will work 100%.  I tried literally everything before this

I created a doc with the seven drivers, dates and versions and did it step by step.  I’m not very technical and was over the moon when it worked.  Essentially, if you see a mismatch in those driver dates then that’s your issue

S4MST3R

...nothing to lose (except time:), will give it a try!

Thanks!

Polo...

Hi Barb - I've never used a 3rd party tool.  The issue happened after I updated to Windows10 Home 20H2 just over a week ago (OS Build: 19042.867)

Yes I used the downloadable recovery image, and yes the camera issues were the same after doing so.  I then found the process above (I can't credit the original poster of it as have lost the thread) and it resolved it straight away

I had this exact issue, and tried everything suggested in this community including a complete wipe and re-install on my Suface Pro 6.  Days of effort to no avail

Question for you - before this issue occurred, did you ever run a third party driver utility like Driver Booster or even the Intel Support Assistant? Several others reported they did this and the issue started after doing so.  Did you use the downloadable recovery image to wipe and reinstall your SP6 and did you have this issue after using the recovery image or did you perform updates and then experience the issue?

I had this exact issue, and tried everything suggested in this community including a complete wipe and re-install on my Suface Pro 6.  Days of effort to no avail

The solution was found in another thread that I've lost, but I did copy the solution.  Can confirm that it worked 100% and all three cameras are now back operational

I will paste the solution here below.  Sincere apologies I can't recall who the original poster of the solution was:

The May 2019 update introduced version 30.15063.6.8611 and the update history in the link you pointed out shows that seven drivers are actually involved in the operation of the three cameras, as follows:

Camera

Intel(R) AVStream Camera 2500

System devices

Microsoft Camera Front

Microsoft IR Camera Front

Microsoft Camera Rear

Intel(R) Imaging Signal Processor 2500

Intel(R) Control Logic (3 instances)

Intel(R) CSI2 Host Controller

Therefore, since all the above drivers share the same revision number, I checked what I had in Device Manager and soon found out that my Control Logic drivers were a different version (they were from January 2020 while version 30.15063.6.8611 was released on 3/2/18). I tracked down this issue to an Intel update carried out last weekend by a driver management software I have installed on my system. Therefore, that was the root cause of the problem, resulting in an unmatched set of drivers for the cameras.

Since I did not have a roll back option, I pulled the Control Logic driver version 30.15063.6.8611 separately from the Microsoft Update Catalog and installed it after I uninstalled and deleted the newer one

After I restarted, I noticed that the problem was still there.

Now, I knew that way back, camera drivers were classified and installed under the Sound, video and game controllers section of the Device Manager. Therefore, I downloaded a 2016 version (30.10586.2876.999) of the Intel(R) AVStream Camera 2500 driver from the Microsoft Update Catalogue. I chose a significantly older driver to make sure Windows notices the difference when I needed it. I uninstalled and deleted version 30.15063.6.8611 and replaced it with version 30.15063.2876.999.

I restarted and obviously the problem was still there since now I willingly had one driver with an unmatching version. So, I went back in Device Manager and let Windows search and update the driver to version 30.15063.6.8611 off the internet. That did the trick!