Camera Problems

After trying everything else, this solution worked for me. All cameras are now functioning.

K. Wells

I do want to thank everyone who responded to my initial post, I did learn a lot...but I finally resorted to downloading all my files, contacting MS Surface Help Desk and installing a 'clean reinstall', one not previously saved in my 'bitlocker' file. Everything is working fine, to include ALL my cameras...thanks again!

Polopeka

OOOOOH, MY GOODNESS! Thanks to this thread, I have solved the problem and my camera is working once again. Below, I will streamline the process. All of this is important:

1. Open Driver Booster and take a screenshot. Print out the screenshot, put it on the floor, jump up and down on it, spit on it, walk outside and use it to pick up a freshly laid, steaming lawn sausage off of your grass, light it on fire, flip it off, curse it, and then spend a day recommending to everyone who passes you on the street that they never, ever, ever install or run Driver Booster...ever...not even once, at all, ever, under any circumstances, at all, not even once, no matter what.
2. Uninstall Driver Booster: after following the complete fix procedure (especially step #1), you don't want Driver Booster mucking things up again.
3. Open Device Manager by typing into your Windows search bar, "Device Manager," and hitting return.
4. Scroll down to the "System Devices" folder and find, within it, three instances of "Intel(R) Control Logic." Right-click on each of them and select, "Uninstall Device." The first one will give you a menu with the option to, "Delete the driver software for this device." Make sure to check that box. When you restart and these items are reinstalled, you don't want them using the same old stuff which has been causing you grief.
5. Reboot your computer. Your cameras will still not work at this point because there is still stuff left to be done...by Windows...not by you...so just keep your underwear on and let the computer restart.
6. Once the boot up sequence has completed, reboot your computer again. This time, if things go as well for you as they went for me, your camera will work and Windows Hello will sign you in right before your eyes, just as it did before running that...*spit*...Driver Booster software...*spit*.
7. Now that your camera is working, you can do whatever you want with your underwear. Just...leave me out of it. (Maybe I really ought to reconsider whether or not I should help some of you guys to get your cameras working, now that I'm thinking about it....)

Have you done a complete wipe and reimage yet? Back up files stored on your Surface before you do this.

Go to https://support.microsoft.com/en-us/surfacerecoveryimage  

(with a different Windows computer if yours is not working properly) 

and download a recovery image for your Surface. You will need a 16GB or 32GB USB stick (also called a flash drive) formatted FAT32 (use a Windows computer).  You can't use an actual external USB hard drive for this. Best to purchase and use a new, previously unused USB stick for this. Use FULL format and not quick format and give the volume a name like surfboot. Unzip/extract the recovery zip to the root of the formatted USB stick and then:

There are full instructions and a video at https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive#download but below are quick instructions.

1. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.
2. Press and hold the volume-down button while you press and release the power button.
3. When the Microsoft or Surface logo appears, release the volume-down button.
4. When prompted, select the language and keyboard layout you want.
5. Select Troubleshoot , and then select Recover from a drive . If prompted for a recovery key, select Skip this drive at the bottom of the screen.
   Note:
   Be sure to select the Troubleshoot option on this screen. Don’t select the Use a device option. If you select the Use a device option, your Surface will reboot from the USB recovery drive again and the reset process will start over.
6. Choose Fully clean the drive.
7. Select Recover.
   Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.

Barb,

The procedure did not give me a Recover from a Drive option, nor fully clean the drive option.

I reset the machine but the cameras do still cannot be found. Error code: 0xA00F4244, No Cameras are attached.

Kevin

I have the same problem.

Can you help me out please, because am not good at English, I cant do the follow step.

Hope you can show me by picture or file or something.

Thank you!