Battery drain with Unregistered device SE?

Anonymous
2014-04-25T07:48:54+00:00

Hi all, 

Lately I've been noticing a large battery drain (at least by my standards) of ~1-2% per hour during connected standby. Based on what's advertised (7-10 days idle) I'm getting ~4 days at best? I ran the sleep study, battery report and energy report and came up with interesting results. I've also calibrated the battery and have no current pending updates. Any ideas as to why the large battery drain during standby? 

Also sorry in advance for the long post. I'm not sure how to post the full reports on this forum. 

Surface | Other

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  1. Anonymous
    2014-07-03T19:35:43+00:00

    Hi there, 

    Have you tried doing a refresh and install all updates with cover ?

    If the problem continues, please contact our support. 

    Please reply back and let us know. 

    Best Wishes, 

    Clare

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  2. Anonymous
    2014-07-03T20:34:32+00:00

    Hi there, 

    Have you tried doing a refresh and install all updates with cover ?

    If the problem continues, please contact our support. 

    Please reply back and let us know. 

    Best Wishes, 

    Clare 

    done, both things. refreshing doesn't work and support doesn't know what to do. 

    now ?

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  3. Anonymous
    2014-07-04T19:51:54+00:00

    Has anyone tried calling or starting a chat with support? I was planning on trying this weekend to see if I could get a response but if they tell me to do what's been discussed on this forum I don't want to waste my time.

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  4. Anonymous
    2014-07-06T02:45:00+00:00

    I tried ( italian support ) they didn't know about the issue and they couldn't help me about what to do

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  5. Anonymous
    2014-07-06T11:06:48+00:00

    Same issue here.

    Have a surface 2 with type cover 2

    Have had large battery drains for last month.

    Same unregistered device se comes up.

    Have tried system restore with and without keyboard attached no change

    fail Microsoft!!

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