Battery drain with Unregistered device SE?

Anonymous
2014-04-25T07:48:54+00:00

Hi all, 

Lately I've been noticing a large battery drain (at least by my standards) of ~1-2% per hour during connected standby. Based on what's advertised (7-10 days idle) I'm getting ~4 days at best? I ran the sleep study, battery report and energy report and came up with interesting results. I've also calibrated the battery and have no current pending updates. Any ideas as to why the large battery drain during standby? 

Also sorry in advance for the long post. I'm not sure how to post the full reports on this forum. 

Surface | Other

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  1. Anonymous
    2014-05-14T12:17:18+00:00

    HI Takoman,

    I'm sorry for your experience on Surface 2. I see that you are having a on going issue with battery drainage and also an unregistered device. I'm glad that the community has been supportive and helpful so far.  This is great.

    I'll also suggest running the Hardware and Devices troubleshooter in Control Panel.

    1. Go to Control Panel
    2. Troubleshooting
    3. View all ( On the upper left Pane)
    4. Run the Hardware and Devices

    If the issue still persists, the other option is to refresh the device. I see that you willing to take that route.

    Have you tried refreshing your device yet? How did it go?  Also, remember to install all available updates once you done the refresh.

    Please let us know so we can dive into more troubleshooting and try to resolve this issue in the best way possible.

    Thanks again for posting in the Microsoft community.

    Cheers,

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  2. Anonymous
    2014-05-13T20:39:44+00:00

    Thanks great to hear! I haven't sent in my surface for a replacement yet so I'll try doing a refresh and see what happens. Thanks for the tip!

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  3. Anonymous
    2014-05-10T22:53:42+00:00

    I was talking to a rather friendly and actually tech savvy supporter the other day, and he said that the display error message was actually related to the Type/touch covers! It has something to do with the hardware addressing when setting up the OS the first time, and the display driver not being able to handle the addressing probably!

    He recommended me to try a refresh (did a full reinstall tho) of the unit, WITHOUT the cover attached.... and I can say, that I got like 10-20 display errors before the reset, and going a week now, I haven't had a single error! :)

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  4. Anonymous
    2014-05-10T22:47:48+00:00

    I also have this "Unregistered Device SE" and I'm on my third replacement unit.. this is the first time I've seen this in the sleep study, and I feel that this unit by far has the worst battery life of the others!

    That being said, I still get a good days use of it!

    I was in a long conversation with tech support about this issue, and they would dig deeper into this, so I will report back if anything come up. I would very much prefers not to send this in again, since everything else seems to be running smoothly.

    My guess is, that this "Unregistered Device SE" is a fault, driver or hardware, on a new production iteration of the Surface 2.. since my current unit is said to have been made in March! I'm hoping this is resolved in next weeks firmware update!

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  5. Anonymous
    2014-04-30T15:13:20+00:00

    Hi takoman,

    Thank you for your question regarding the return/exchange process. For any information about the exchange process, please refer to Answer Desk.

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