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Hi all,
Lately I've been noticing a large battery drain (at least by my standards) of ~1-2% per hour during connected standby. Based on what's advertised (7-10 days idle) I'm getting ~4 days at best? I ran the sleep study, battery report and energy report and came up with interesting results. I've also calibrated the battery and have no current pending updates. Any ideas as to why the large battery drain during standby?
Also sorry in advance for the long post. I'm not sure how to post the full reports on this forum.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi MikeTase,
Welcome to the community and thank you for bringing your question to us.
I would like to know more about your situation to give you a better suggetion:
Please reply back and let us know, we would like to help.
Best Regards,
Clare
I was talking to a rather friendly and actually tech savvy supporter the other day, and he said that the display error message was actually related to the Type/touch covers! It has something to do with the hardware addressing when setting up the OS the first time, and the display driver not being able to handle the addressing probably!
He recommended me to try a refresh (did a full reinstall tho) of the unit, WITHOUT the cover attached.... and I can say, that I got like 10-20 display errors before the reset, and going a week now, I haven't had a single error! :)
This has been marked as an answer, but its definitely not the case. I did this twice now, refresh as well as reset without cover attached and am still seeing the driver crash.
PI have same issue
Refreshed surface and the unknown device se was gone...
Then installed the whole bunch of updates and latest firmware and its back
Its amazing every time i have issues with my surface it is software/driver related.
Last time it was the drivers not updating after new firmware
When is Microsoft going to release reliable drivers for this device?!?!
seriously
The annoying part is that this unknown device is draining our battery making the devices lifespan shorter... Guess its Microsoft's new selling strategy, kill the battery so they'll have to buy a new one?!
ATM Ive reset the surface 2 to its factory settings and updated it. However unknown device still there draining my battery. Heres a report:
In the last report I noticed it saying that NVidia Tegra Audio prevents the system of going into automatic standby. Anyone else seeing this as well?
I have same issue
Refreshed surface and the unknown device se was gone...
Then installed the whole bunch of updates and latest firmware and its back
Its amazing every time i have issues with my surface it is software/driver related.
Last time it was the drivers not updating after new firmware
When is Microsoft going to release reliable drivers for this device?!?!
seriously
I cannot understand why Microsoft is unable to tell us what unregistered device se is!
I have the same problem, and obviously it cannot be fixed by replacing your device. I also refreshed my device, didn't help. It shouldn't be that hard for MSFT to fix this..
